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About the Role

As a Working Student Sales Operations at Neuraum, you will be responsible for maintaining our CRM system, Salesforce, and other internal systems to ensure customer satisfaction and service delivery. You will gain valuable experience in the tech industry and with Salesforce, the world's leading CRM system, while taking on real responsibility from day one with clear guidance and support.

Responsibilities

Update contracts in Salesforce: Implement contract changes in the CRM system for partners, ensuring accuracy and timeliness of each adjustment ('sub-account adjustments').
Onboard partners: Set up new partners and contracts in our systems, including contract creation in the CRM and developing partner profiles on our home building platforms.
Resolve B2C tickets: Address inquiries and concerns from prospective customers, providing prompt and friendly solutions.
Provide B2B account support: Assist our B2B clients with issues such as login problems or questions about our systems.
Team coverage: Step in during absences (e.g., vacation or illness) to ensure continuity of operations.
Projects & Sales Team Admin: Support projects and administrative tasks, including mailings and activities like sending holiday cards.

Requirements

Currently enrolled student (Business Administration, Business Informatics, or an administrative field; other fields are also welcome) with at least one year remaining in your studies.
Availability for 15-20 hours per week (preferably 20) on fixed days, with a commitment of at least one year.
Ability to create personal checklists and routines, maintaining calmness, speed, and accuracy even with high volumes.
Enjoyment in completing task lists thoroughly and efficiently.
Demonstrated accuracy and reliability, ensuring the team can depend on you.
Quick learning ability for multi-step processes across various systems and a desire to understand interconnectedness.
Capacity for independent work after onboarding, without requiring constant supervision.
Discretion and reliability in handling partner and contract data confidentially.
Fluent in German and English.

Skills

Salesforce
CRM systems
Excel
Data entry
Order processing
Sales Operations
Accounting support

Location

Berlin-Kreuzberg

Work Type

Working Student
Part-time

Experience Level

Entry-level

Education Level

Student

Salary/Compensations

Above-average compensation for working students

Benefits

Real responsibility from day one
Structured onboarding with gradual task expansion
Insight into a market leader's processes, systems, and customer relationships
Experience with Salesforce, the world's leading CRM system
Supportive and ambitious team with high autonomy and short decision-making paths
Fast-paced environment with modern systems and lean organization
Opportunity for visible business impact
Stability and resources from the international AVIV Group combined with startup mentality
Personal and professional development through collaboration with experienced leaders
Modern office located by the Landwehrkanal in Berlin-Kreuzberg
Regular team events
Fixed workdays coordinated with study schedules

About the Company

Neuraum is entering its next growth phase, aiming to elevate its commercial organization, strategically develop key clients, and unlock new growth opportunities.
We are a leading home building portal.

Equal Opportunity

At Neuraum, diverse backgrounds, perspectives, and life paths are explicitly welcome.
We encourage you to apply if you believe this role aligns with your experience and ambitions.