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About the Role
A Patient Representative/Front Desk Receptionist is responsible for providing patient-centered care and facilitating patient access to services in a pleasant, knowledgeable, and efficient manner. This role communicates with a diverse population using well-developed interpersonal skills and manages all aspects of the registration and appointment process for patients, serving as the primary access point for patients to receive care.
Responsibilities
- Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
- Communicate effectively with team members and patients regarding all aspects of service.
- Handle telephone and mail contact with patients.
- Schedule appointments, collect fees, and explain services and charges for patient services.
- Distribute materials to patients, including satisfaction cards and patient rights information.
- Verify all insurance information and set fees based on the sliding scale.
Requirements
- Minimum High School diploma/GED.
- 2-4 years of work-related experience.
- Bilingual in both English and Spanish (orally and written) is preferred.
Skills
- Patient-centered care
- Interpersonal skills
- Communication
- Registration process management
- Appointment scheduling
- Fee collection
- Insurance verification
- Sliding scale fee application
Location
- Washington St. - Poughkeepsie, NY
Work Type
- Full Time
Experience Level
- 2-4 years
Education Level
- High School diploma/GED
Salary/Compensations
- $20.00 - $23.13 per hour
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development opportunities
- Education and Loan Assistance Benefit Programs
- Federal and state loan repayment or loan forgiveness programs
- Tuition Reimbursement Program
About the Company
- Sun River Health provides the highest quality of comprehensive primary, preventative, and behavioral health services to all, regardless of insurance status or ability to pay, especially for the underserved and vulnerable.
- Founded in the early 1970s, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving over 250,000 patients across the Hudson Valley, New York City, and Long Island.
- The organization merged with Brightpoint Health in December 2018 to enhance services and offer integrated medical, behavioral, and social support.
- Sun River Health fosters a culture of wellness, inclusivity, and recognition, with a Workforce Wellness Program and Planetree Recognition Awards.
- Values include respect, integrity, and excellence.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
- Reasonable accommodation will be made on a case-by-case basis for disabled applicants and employees.