Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Principal Technology Account Manager role.

Rezi rewrites your resume against Vodafone's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Principal Technology Account Manager posting at Vodafone — free, in seconds.

About the Role

The Principal Technology Account Manager (TAM) manages CIO-level customer relationships, ensures customer satisfaction, and drives the P&L performance of Technology engagements. This role collaborates with the Senior TAM to shape the Technology growth agenda and partners with Sales and Commercial Operations to maximize commercial performance.

Responsibilities

Own and manage the Technology P&L at contract level across the full deal lifecycle.
Execute the agreed account operating model in alignment with the Senior TAM and CALs.
Provide qualified input into the Technology portfolio strategic roadmap aligned to the overall account plan.
Bring together Engagement Managers and Delivery Leads to ensure cohesive execution across the Technology portfolio.
Build and maintain trusted relationships with CIO and CIO-minus-one stakeholders.
Maintain strong insight into customer Technology strategy and future needs.
Co-create solutions and shape deals with customers, influencing strategic account planning and opportunity identification.
Act as the primary point of contact for new demand, RFPs and deal-shaping activities.
Serve as the Technology single point of contact for RFP responses, ensuring high-quality and differentiated proposals.
Originate new opportunities and lead competitive bid responses through structured commercial pathways.
Drive opportunity mining, demand qualification and demand/change governance.
Own and manage the end-to-end bid cycle, including preparation, coordination and commercial sign-off.
Shift account engagement from reactive delivery to proactive, value-led Technology partnership.
Work with Engagement Managers and Delivery Leads to ensure the right Technology talent is deployed within budget.
Partner with Technology Commercial Support teams on RFP responses, contract management, recharges and commercial governance.
Support the creation and review of complex pricing models to ensure proposition profitability.
Influence and drive overall account and deal strategy in alignment with Senior TAM and CAL priorities.
Shape strategic Technology narratives and ensure clear, differentiated win strategies are communicated to customers.
Support portfolio governance to maintain strong value delivery across the Technology ecosystem.

Requirements

Engineering degree with 15+ years of experience in the Technology industry.
7–8+ years of relevant client management experience with clear commercial responsibility.
Proven experience delivering business outcomes in a commercial environment.
Background working in Systems Integrator or IT Services organisations.
Strong expertise in commercial governance, financial management and deal shaping.

Experience Level

15+ years of experience in the Technology industry
7-8+ years of relevant client management experience

Education Level

Engineering degree
Post-graduate qualification in IT, Telecommunications or Management

About the Company

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.
This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

Equal Opportunity

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated.
This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.