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About the Role
Knight Frank is seeking a Business Support Coordinator to join their lettings office in Fulham, supporting the Fulham and Wandsworth teams.
Responsibilities
- Provide an exceptional internal and external customer experience.
- Assist in answering incoming and outbound calls and welcoming clients, taking accurate information.
- Maintain a tidy office and reception area.
- Assist Department Head with implementation of Customer Experience initiatives.
- Help drive net promoter scores through customer journey improvement initiatives.
- Refer clients to a wide range of KF services.
- Work with Operations teams to provide support within agreed timeframes.
- Create and manage new property records and instructions on the inhouse system.
- Ensure HUB records are accurate and maintained.
- Order land registry title checks and confirm correct ownership.
- Create template letters and forms.
- Liaise with clients to obtain necessary documents.
- Organise and upload EPCs, photos and floorplans.
- Distribute portal enquiries and assist with relocation corporate searches.
- Assist with preparing reports for meetings.
- Terminate tenancies when instructed.
- Assist with KYC/CDD process for clients and counterparties.
- Display knowledge and ensure compliance of best practice.
- Ensure correct naming conventions and accurate notes are used on all property files.
- Complete monthly reporting.
- Ensure the correct procedure is followed when handling keys.
- Code contractor invoices in Working Life.
- Process Joint Agency invoices with accounts.
- Display an understanding of accounts systems and processes.
- Monitor reporting on Power Bi.
- Ensure clear desks and clear screen policies are followed.
- Follow storage and archive protocols.
- Ensure confidential files are treated correctly.
- Liaise and raise security incidents or weakness with the Data Protection team.
- Adhere to GDPR, data and IT security regulations.
- Monitor and keep an accurate record of key storage within the office.
- Be a trouble shooter with system processes and procedures.
- Collaborate with wider teams to support offices.
- Support with new starter and team training.
- Contribute to the roll out of new initiatives and projects.
- Demonstrate high competence in all systems.
- Help train and support the onboarding process for new team members.
- Create or review property descriptions for new and existing properties prior to launch.
- Monitor and update property listings.
- Manage any unsubscribe requests in HUB and marketing platforms.
- Assist with the organisation of local offices/ sponsorship events.
- Supply imagery and property information for publications, marketing campaigns and PR.
- Create marketing collateral.
- Adhere to marketing guidelines and regulations.
- Comply with marketing deadlines.
Requirements
- Proficient with Microsoft office packages.
- Flexibility, adaptability and a co-operative attitude.
- Calm under pressure.
- Excellent standard of English grammar and spelling.
- Diligent and efficient.
- Strong attention to detail.
- Self-motivated and team player.
Skills
- Microsoft office packages
- Customer Experience initiatives
- Customer journey improvement
- HUB
- QUBE
- Global life
- NorthRow
- Power Bi
Location
- Fulham
- Wandsworth
Work Type
- Full-time
Experience Level
- 2 years+ experience in a similar operations, administration or secretarial role preferred (not essential)
Salary/Compensations
- Competitive salary
About the Company
- Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies.
- Headquartered in London, UK.
- Works responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
- A relationship built on trust is vital.
- Acts with integrity and care, understanding clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice.
- Dedicated to meeting and exceeding clients' property goals.
- Empowers everyone to have autonomy in their role and encourages them to use their voice.
- Collaborative and engaged teams provide excellent and dedicated client service.
- Opinions are respected, everyone is invited to contribute to the success of the business and innovation, and new ideas are celebrated.
- In 2021 celebrated 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.
Equal Opportunity
- Knight Frank is committed to making our business inclusive and diverse.
- We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring.