Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Business Analyst role.

Rezi rewrites your resume against IAG Cargo's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Business Analyst posting at IAG Cargo — free, in seconds.

About the Role

The Business Analyst ensures new technology and processes meet business and people needs by creating fit-for-purpose solutions that integrate seamlessly with existing systems. This role drives consensus among stakeholders to achieve organizational objectives, focusing on technology, processes, compliance, operations, operational excellence, and scalability. You will perform data analysis and review metrics to guide decision-making and enhancements for scalability and efficiency.

Responsibilities

Work with the project manager, subject matter experts, and technical leads to ensure the product is fit for purpose against business processes.
Analyze current processes and technology tools ('as-is') and compare them to future designs ('to-be') to determine necessary changes.
Document process information using visual diagrams (Business Process Management Notation or Flowchart Notation).
Design future business processes ('to-be') and manage subsequent changes.
Examine processes holistically to understand the impact of changes on people, strategy, systems, and business operations.
Coordinate business process signoffs on behalf of the project manager.
Design a test plan based on business processes and scenarios, and undertake hands-on testing when appropriate.
Identify specific training points and/or validate training materials with the Training Team.
Liaise between various business departments and groups.
Assess options for process improvement, including business process modeling.
Maintain documentation regarding projects, processes, and operations.
Collaborate with project managers and cross-functional teams.

Requirements

Minimum 2 years of experience as a Business Analyst.
Supplier and stakeholder management experience.
Demonstrable understanding of technology-driven change management.
Clear understanding of risk and issue management processes.
Knowledge of project management tools and techniques.
Strong skills in Process Mapping and Business Process Reengineering.
Experience of Robotic Process Automation is advantageous.
Excellent command of English (essential) and Spanish (preferable).
Strong analytical and reporting skills.
Experience facilitating workshops and focus groups.
Strong business/client engagement skills.
Experience developing business requirements.
Experience developing instructional and procedural documentation and presentations.
High level of competence with MS Office and MS Visio.
Ability to communicate at all levels.
Strong planning and organisational skills.
Strong Team player.
Demonstrates resilience and comfortable with ambiguity.
Customer oriented.
Passionate for continuous improvement.
Ability to make constructive challenge.
Ability to identify key issues and enact a mitigation plan.
Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
Resourcefulness and ability to devise creative solutions to problems.

Skills

Process Mapping
Business Process Reengineering
Robotic Process Automation
English
Spanish
Analytical skills
Reporting skills
Workshop facilitation
Focus group facilitation
Business engagement
Client engagement
Business requirements development
Instructional documentation development
Procedural documentation development
Presentation development
MS Office
MS Visio
Communication
Planning
Organisational skills
Teamwork
Resilience
Ambiguity tolerance
Customer orientation
Continuous improvement
Constructive challenge
Issue identification
Mitigation planning
Stakeholder influence
Problem-solving
Creative solution development
Supplier management
Stakeholder management
Technology-driven change management
Excel
Visio
PowerPoint
Microsoft Project
Risk management
Issue management
Project management tools
Project management techniques
UiPath technologies

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Minimum 2 years of experience as a Business Analyst

Salary/Compensations

Competitive salary

Benefits

Bonus
Staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
Flexible bank holiday policy
Access to LinkedIn learning
Access to Rosetta Stone Language courses
Free onsite gym facility
Access to the UNMIND app
Community of Mental Health First Aiders
Discounts on Apple
Discounts on Cinema tickets
Discounts through Perks at work

About the Company

IAG Cargo is one of the world’s largest airfreight logistics organisations, moving cargo that impacts society worldwide.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling).
Powered by five airlines, our reach is truly global.
We believe in keeping the world’s economies turning.
We operate with determined attitudes, curious minds, collaborative actions and heartfelt pride.
We are a globally recognised logistics business, that is Trusted to Deliver.

Equal Opportunity

Our recruitment procedures positively support our diversity and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.