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About the Role
As Credit Controller, you will manage a portfolio of UK and export customer accounts, handling tasks from cash allocation and complex self-billing reconciliations to collections and query resolution. This role is crucial for customer service, processing high volumes of transactions and managing currency accounts, requiring advanced Excel skills for accurate reconciliations.
Responsibilities
- Manage complex, high-volume self-billing reconciliations for prime accounts through Excel analysis, using pivot and lookup tables, and devise and develop the processes as needed.
- Manage and record accurate stock levels through the self-billing process.
- Accurately record and enter currency and sterling cash received by cheque or direct bank transfer.
- Maintain a clean ledger, taking a proactive approach to dealing with any issues that affect it.
- Raise journals and credit notes where necessary.
- Actively chase payment on all overdue items by email, telephone and letter, escalating to legal action where needed.
- Distribute statements and dunning letters on time and in line with the Company credit policy.
- Review held-order reports and release orders only on receipt of payment or justifiable credit analysis, calling every customer with a held order so they know about the delay and have the chance to resolve it.
- Review and recommend credit limits, both at application stage and on an ongoing basis.
- Resolve customer queries by recording disputed items in Mertex and following up with the relevant departments to make sure they are resolved efficiently.
- Keep clear notes in Mertex of all customer communication, so anyone looking at an account can understand why and when a customer is overdue.
- Work independently, with regular support and touchpoints across Credit Control, Customer Services and Finance.
- Cover all areas of the Credit Control department as and when required.
Requirements
- Previous experience of self-billing reconciliations.
- Advanced Excel, including pivot and lookup tables (essential).
- Strong IT skills, with experience of the systems and packages used in credit control.
- Understanding and experience of foreign currency invoicing and payments.
- Understanding of basic accounting principles.
- Highly numerate, with excellent reconciliation skills and close attention to detail.
- A good telephone manner — clear, confident and professional when chasing payment and resolving queries.
- Proactive and well organised, comfortable managing a high volume of transactions and accounts.
- Able to work independently, while knowing when to involve colleagues across Credit Control, Customer Services and Finance.
Skills
- Advanced Excel
- Pivot tables
- Lookup tables
- IT skills
- Foreign currency invoicing
- Foreign currency payments
- Basic accounting principles
- Spanish language skills
- French language skills
- Italian language skills
- German language skills
- Reconciliation skills
- Attention to detail
- Telephone manner
- Organization skills
Location
- Chiswick
Work Type
- Office-based
- Hybrid working
Experience Level
- Relevant credit control experience
Education Level
- CICM qualification (advantageous)
- Working towards CICM qualification (advantageous)
About the Company
- Sanderson Design Group PLC is a luxury interior design house with over 165 years of heritage.
- Home to celebrated British design names: Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke and Scion.
- Designs, manufactures, and distributes Designers Guild products under an exclusive global license.
- Products include fabrics, wallpapers, and paints, with North America as the fastest-growing market.
- Manufactures in own UK facilities using traditional craftsmanship and advanced digital printing technology.
- Purpose: 'bring the beautiful into people’s homes and lives'.
- Custodians of one of the world’s largest fabric and wallpaper archives (over 75,000 documents).
- Designs extend into bedding, rugs, and tableware through a thriving international licensing program.
- Around 500 colleagues across the Group.
- A destination for creative talent and ambitious people shaping the future of design-led brands.
Equal Opportunity
- Committed to providing equal opportunities to all.
- Welcome applications from candidates with diverse backgrounds.