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About the Role
We are currently seeking a Workshop Controller to join the team at Gates of Woodford. This role focuses on achieving high customer satisfaction, generating gross profit, managing workshop loading, supervising the team, liaising with parts, ensuring documentation quality, adhering to manufacturer warranty standards, and maintaining health and safety.
Responsibilities
- Assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
- Deliver gross profit in line with the business plan by maximising hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process, and motivating product sales.
- Distribute and control the issue of work to Technicians to maximise quality and overall efficiency.
- Lead, motivate, coach, and develop the team to achieve their daily objectives.
- Ensure a strong relationship is maintained with the parts department to maximise parts availability.
- Ensure the accurate completion of all relevant documentation for each repair.
- Ensure that the manufacturer’s warranty standards are adhered to at all times.
- Ensure that a safe working environment is maintained in line with the Company’s & Safety policy and that general housekeeping and appearance are maintained at a high standard.
Requirements
- A full UK driving licence
- Experience in a franchised Dealership
- Basic IT Literacy
- Experience of working as a fully qualified Technician
Skills
- Coping with Pressures and Setbacks
- Deciding and Initiating Action
- Applying Expertise and Technology
- Delivering results and meeting customer expectations
Location
- Gates of Woodford
Work Type
- Full-time
Experience Level
- Negotiable depending on experience
Salary/Compensations
- Negotiable depending on experience
Benefits
- 25 Days Holiday Allowance
- Company Pension Scheme
- Staff Discount on Vehicles and Servicing
- Career Development
About the Company
- Gates are an equal opportunity employer.
Equal Opportunity
- We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
- Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
- All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition.
- If you require reasonable adjustment, please let us know so we can accommodate you.
- To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview.
- You do not have to disclose your condition when you are applying for a role with us.
- The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.