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About the Role
As a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone. It is a hands-on role where you build real support experience in a fintech product. You will report to the Team Lead Customer Support and work directly with the Berlin support team. Your input shapes the support experience and the role comes with the potential for a permanent position.
Responsibilities
- Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly
- Own customer queries from first contact through to resolution
- Work directly with the Berlin support team to troubleshoot complex account issues
- Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation
- Share customer feedback with the team and contribute to improving internal support processes
Requirements
- Initial experience in customer support, client services, or another user-facing role
- Business-fluent English (C1/C2) and Dutch (native or C1+)
- Available Monday to Friday, 09:00 to 18:00, working from the office
- Experience in fintech, SaaS or banking is a plus
- Interested in a long-term path at Moss
Skills
- Solves customer problems efficiently and with empathy
- Adapts tone to different customer personalities and stays calm in stressful conversations
- Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly
- Writes and speaks clearly, in both Dutch and English
- Reliable and comfortable working as part of an onsite team
Location
- Berlin
Work Type
- Onsite
- Working Student
Experience Level
- Working Student
Benefits
- Top-of-market compensation package, including equity
- 20 days “work from abroad”
- 600EUR/GBP Learning & Development Budget
- Other local benefits
About the Company
- Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend.
- By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.
- Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets.
- In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns.
- Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.
- We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss.