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About the Role
Improve capabilities for all customer-facing teams by working across AI and traditional Go-To-Market tools to help sales teams work faster and more effectively. Own the KPI suite, dashboards, and weekly performance reporting for Sales, Service, and Collections, setting the analytics standard and ensuring metrics drive business outcomes. Own the RevOps build roadmap, acting as both product manager and builder for AI-assisted quality assurance, coaching tooling, call transcription, and conversational intelligence. Identify and prioritize initiatives that drive business value, execute operational efficiency gains, and drive team adoption of tools and best practices to increase conversion and productivity. Act on customer insight to drive improvements to customer journeys and lead a high-performing RevOps team while scaling the function into strategic new focus areas.
Responsibilities
- Own the KPI suite, dashboards, and weekly performance reporting for Sales, Service, and Collections.
- Set the analytics standard across customer-facing teams.
- Ensure every metric earns its place and drives business outcomes.
- Own the RevOps build roadmap and act as both product manager and builder.
- Implement AI-assisted quality assurance and coaching tooling.
- Implement call transcription and conversational intelligence on Amazon Connect Contact Lens.
- Implement automations that reduce manual work for managers.
- Line-manage a specialist AI & Automation manager, setting direction and shipping alongside them.
- Identify and prioritize initiatives for the team that drive real business value.
- Identify and execute operational efficiency gains across sales and contact-centre processes.
- Drive team adoption of tools and best practices to directly increase conversion and productivity.
- Act on customer insight and drive improvements to customer journeys across the teams.
- Own the next action and the outcome of customer insight initiatives.
- Lead a high-performing RevOps team.
- Scale the RevOps function into strategic new focus areas across the revenue engine.
Requirements
- A track record of unlocking actionable insights that drive revenue growth.
- Ability to translate data into business strategy.
- Hands-on experience with CRM (ideally Salesforce), reporting, data analytics, and AI.
- Proven ability to point to real results from CRM, reporting, data analytics, and AI.
- Experience working closely with Sales and Marketing teams to drive results.
- Understanding of what drives customer behaviour and how to optimize the sales funnel.
- Experience building with and on top of AI to produce systems that drive real business outcomes.
- Experience getting frontline teams to change how they work and making the changes stick.
- Ability to own and prioritize your own roadmap alongside business-critical change.
- Experience managing multiple high-level stakeholders.
- Proven ability to get the best from a small, expert team.
Skills
- AI
- CRM (Salesforce)
- Reporting
- Data Analytics
- Go-To-Market Tools
- Salesforce
- Amazon Connect Contact Lens
- Conversational Intelligence
Location
- London
- Hybrid
Work Type
- Hybrid
- 3 days in the office
Experience Level
- Mid-level
Salary/Compensations
- Competitive Salary
Benefits
- Benefit allowance tailored to individual life and family
- Private medical and dental
- Health assessments
- Access to a digital GP
- Life assurance
- Share schemes
- Financial coaching
- Dedicated annual learning allowance
- Electric car scheme
- Cycle-to-work scheme
- Season ticket loans
- Award-winning parental leave policies
- Support for fertility treatments
- Support for new family additions
- Barista coffee
- Subsidised Just Eat lunches
About the Company
- On a mission to back UK small businesses.
- Built a platform that uses data to provide funding to small businesses quickly.
- Combines the restless energy of a fintech start-up with the stability of a public company.
- A high-performing team that supports each other.
- Last year, businesses on the platform generated £7.2bn for the UK economy.
Equal Opportunity
- We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.