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About the Role
The Systems Analyst is responsible for ensuring the reliability, data integrity, and evolution of our core operational systems. In this role, you will bridge the gap between technical teams and operational users—handling Tier 2/3 incidents, executing data integration workflows via APIs, driving user adoption, and partnering with Product and Release Managers to continuously improve system capabilities.
Responsibilities
- Own end-to-end investigation and resolution for Tier 2/3 technical incidents escalated from operational systems.
- Monitor, prioritise, and triage business-submitted Change Requests according to business impact.
- Liaise with third-party software vendors and external helpdesks, managing vendor SLAs and escalating critical blockers.
- Execute and maintain scripts for batch data extraction, bulk updates, and reporting using SQL and relevant APIs.
- Audit and validate incoming/outgoing data payloads across integrations to maintain high data integrity.
- Partner with the Quality & Release Manager to execute User Acceptance Testing (UAT), regression testing, and functional validation on upcoming releases.
- Collaborate with Business Analysts and Product Owners to draft technical release notes and end-user communications.
- Analyse telemetry, user activity logs, and incident trends to identify recurring friction points or data quality issues.
- Design and deliver targeted remote or in-person training sessions for business units exhibiting suboptimal usage patterns.
- Translate operational pain points and emerging technology capabilities into tangible feature recommendations for the product roadmap.
Requirements
- ITIL Foundation in Service Management would be an advantage
- Knowledge of Operational Systems
- Working knowledge of SQL/Databricks or other database query language
- API experience would be an advantage
- High problem solving ability
- Strong communication and presentation skills
- Proactive and forward thinking
Skills
- SQL
- Databricks
- API
- Problem Solving
- Communication
- Presentation
Location
- London
Work Type
- Hybrid
- 40 hours per week
Experience Level
- Dependant on experience
Salary/Compensations
- Up to £35,000 plus bonus
Benefits
- 25 days of annual leave
- Access to company pension scheme
- Discounts on groceries and retailers
- Access to resources for physical, mental and financial health
- One paid day of leave per year to volunteer
- Ongoing training and development opportunities
- Employee financial wellbeing support (early access to pay, savings, budgeting, financial coaching & rewards)
About the Company
- Veolia recognises the positive value of inclusion and promotes equality.
- We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.
- This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
Equal Opportunity
- We welcome and encourage job applications from people of all backgrounds.
- We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.
- As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
- We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.