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About the Role
As a D2C Sales Specialist, you are passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where you will be instrumental in driving sales, providing expert client consultations, and ensuring efficient, end-to-end operational flow. The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the continued success of our site.
Responsibilities
- Initiate personalised communication with the top-tier segment to drive repeat sales, utilising the Business Central (BC) Customer Dashboard to identify timing and preference signals.
- Develop a portfolio of high-value residential and "Independent" archetypes, acting as their dedicated point of contact within the brand.
- Identify potential delivery or production delays ahead of time, providing proactive resolutions before they escalate into service issues.
- Guide and host Virtual Consultations, helping clients through the awareness and evaluation stages of their journey, providing expert advice on rug textures, traffic suitability, and color theory.
- Provide high-level assistance to the Ecommerce & CX Specialist during extreme volume spikes to maintain brand-wide SLA integrity.
- Act as a natural closer who sees every "pre-sale" inquiry as an opportunity to build a long-term commercial relationship.
- Manage complex design projects for multiple clients across various communication channels simultaneously.
- Empathise with a client's aesthetic vision and lifestyle needs (pets, high traffic, light) to suggest the perfect textile solution.
- Raise operational risks or commercial anomalies to the Customer Success Director to drive systemic improvements.
- Act in line with NK’s values, culture, self-leadership, and sense of responsibility.
Requirements
- An interior-design background or prior category-specific retail experience in home textiles, especially rugs, curtains is highly valued.
Skills
- Design
- Organization
- Customer Focus
- Self-Motivation
- Sales
- Client Consultation
- Operational Flow
- Attention to Detail
- Clienteling
- Retention
- Proactive Outreach
- Relationship Management
- Problem Pre-emption
- Virtual Consultative Selling
- Cross-Functional Support
- Sales-Forward
- Project Management
- Multitasking
- Empathy
- Strategic Thinking
Location
- USA
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $50,000 to $55,000 per annum
Benefits
- Company sponsored medical plan (100% medical coverage)
- 15 days paid Vacation every 12 months starting (20 days after 2 years of Service)
- Nodic Knots 401(k) retirment plan
About the Company
- Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics.
- We create timeless, aspirational products and experiences designed to elevate modern living.
- Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund.
- We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market.
- Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends.
- Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home.
- We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives.
- The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm.
- We have a constantly growing team in both Sweden and the USA.
- We are a fun and driven team with high ambitions.
- We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged.
- At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
Equal Opportunity
- At Nordic Knots we stand for a diverse and inclusive workforce.
- We seek talented individuals who bring a range of perspectives and inspired ideas.
- We welcome all applicants eager to join a dynamic team.