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About the Role
We are seeking a Senior UX Designer to join an Agile delivery squad, focusing on creating intuitive digital banking experiences for web and mobile. This client-facing role requires strong UX expertise and a consultative approach, partnering with stakeholders and delivery teams to ensure high-quality, implementable designs from discovery through launch.
Responsibilities
- Lead discovery sessions and design workshops with client stakeholders to understand business goals, user needs, and functional requirements.
- Advise clients on UX best practices and banking journeys, framing recommendations around usability, business value, and implementation effort.
- Present design concepts and recommendations clearly, explaining the reasoning behind your decisions and guiding stakeholder alignment.
- Create user journeys, flowcharts, information architecture, wireframes, and interactive Figma prototypes for web and mobile banking experiences.
- Translate complex banking requirements into clear, intuitive, and implementable user interfaces.
- Use the client’s design system, UI kits, and baseline banking journeys to maintain consistency and support efficient delivery.
- Prioritise reusable components and out-of-the-box capabilities, identifying where extensions or customisation are justified.
- Maintain organised Figma files, reusable components, and clear design documentation.
- Collaborate with Business Analysts to clarify functional specifications, user scenarios, and acceptance criteria.
- Align with Solution Architects on platform capabilities, technical constraints, and dependencies.
- Partner with Front-End Developers to ensure designs are feasible and implemented accurately.
- Participate in backlog refinement, sprint planning, and design reviews within an Agile/Scrum delivery framework.
- Prepare detailed design handoffs covering layouts, responsive behaviour, interaction states, and relevant edge cases.
- Support developers throughout implementation, resolving design questions and agreeing practical solutions.
- Conduct design QA to ensure delivered experiences meet the intended usability, visual, and interaction standards.
- Manage competing priorities and incorporate feedback while maintaining design quality and meeting delivery milestones.
Requirements
- Proven experience delivering complex digital products in a Senior UX Designer role.
- Strong portfolio demonstrating your UX process, design decisions, and delivered work.
- Experienced in user journey mapping, information architecture, interaction design, wireframing, and prototyping.
- Highly proficient in Figma, including variables, nested components, auto layout, and interactive prototyping.
- Strong experience working with and extending design systems while prioritising consistency and component reuse.
- Ability to create detailed, implementation-ready designs for responsive web and mobile experiences.
- Experience leading discovery sessions, facilitating workshops, and presenting recommendations directly to client stakeholders.
- Ability to constructively challenge client assumptions and explain the “why” behind your design decisions.
- Understanding of how to balance user needs, business goals, and technical feasibility.
- Comfortable designing within existing platform capabilities and making informed trade-offs between standard components and custom solutions.
- Experience working within Agile/Scrum delivery teams alongside Business Analysts, Solution Architects, Developers, and Project Managers.
- Comfortable using Jira and Confluence for delivery coordination and documentation.
- Solid conceptual understanding of HTML/CSS, responsive breakpoints, and component lifecycles to communicate effectively with technical teams.
- Experience preparing developer handoffs and conducting design QA during implementation.
- Clear communication with both business stakeholders and technical teams.
- Adaptable, organised, and comfortable managing shifting requirements and tight delivery timelines.
- Takes ownership of work and follows through from initial discovery to implementation.
- Ideally, experience in financial services or FinTech, particularly retail or corporate digital banking.
- Ideally, experience working on banking journeys such as customer onboarding, payments, card management, or account dashboards.
- Ideally, experience in a consultancy or client-facing design delivery environment.
Skills
- UX Design
- Digital Banking
- Web Design
- Mobile Design
- Agile Methodologies
- Stakeholder Management
- User Journey Mapping
- Information Architecture
- Interaction Design
- Wireframing
- Prototyping
- Figma
- Design Systems
- Responsive Design
- Workshop Facilitation
- Presentation Skills
- Jira
- Confluence
- HTML
- CSS
Experience Level
- Senior