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About the Role

The Google Cloud Platform team helps customers transform their business with cloud technology. As a Technical Solutions Engineer, you will own critical customer issues, provide support to other teams, and help customers transition to Google Cloud. You will troubleshoot technical problems, debug issues, manage networking and systems, update documentation, and write code or scripts to improve product adoption and usability. Your role involves understanding and advocating for customer needs to drive the success of Google Cloud.

Responsibilities

Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with the Site Reliability Engineering (SRE) teams to drive high-quality production.
Understand customer issues and advocate for their needs with cross-functional teams.
Be available for non-standard work hours or shifts which may include weekends as needed.

Requirements

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
5 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
Experience managing Linux/Unix or Windows systems at a system administrator level.
Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
Ability to communicate in English fluently to interact with internal and external stakeholders.

Skills

Troubleshooting
Customer advocacy
Technical issue triaging
Computer networking
Web technologies (HTTP, HTML, DNS)
Linux/Unix system administration
Windows system administration
Programming/scripting languages (C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic)
Debugging
System administration
Documentation
Coding/scripting
Distributed systems
Cloud computing
System virtualization
On-premise cloud computing
Hybrid cloud computing

Experience Level

5 years of experience

Education Level

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

About the Company

Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.