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About the Role
Provide support and supervise the team’s delivery of customer service and maintain constant floor coverage, ensuring the guest’s needs are continually met. Work closely with the Assistant Bar Manager and Bar Manager to exemplify quality of service, assist with staff training and development, and operational procedures within the F&B outlets.
Responsibilities
- Demonstrate a thorough understanding of all menu items and identify up-selling and promotion opportunities.
- Maintain the highest standards of service and quality, leading by example.
- Liaise with team members and the kitchen to ensure swift and efficient food and drink service.
- Encourage team commitment and spirit, motivate team members, and ensure adequate briefings.
- Demonstrate guest focus and ensure individual guest requirements are understood and met.
- Contribute ideas and suggestions to improve standards and procedures for service excellence.
Requirements
- Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate
- To always maintain the highest standards of service and quality, leading by example.
- Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables.
- Encourage team commitment and spirit, motivate team members and ensure the team receive adequate briefings.
- Demonstrate the highest guest focus & ensure individual guest requirements are understood & met by yourself and the team
- Contribute ideas/suggestions to improve standards & procedures to enable service excellence
- Open - Brings warmth to work and helps create a welcoming environment.
- Nimble - Enjoys solving problems quickly and creatively.
- Brilliant - Passionate about doing great work and always looking for ways to improve.
- Honest - Leads with integrity and communicates openly.
Skills
- Customer service
- Team supervision
- Menu knowledge
- Upselling
- Communication
- Problem-solving
- Leadership
Location
- Hilton London Bankside
Work Type
- Full Time
Salary/Compensations
- £14.65 / hour
Benefits
- Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments
- Hotel Room Discounts at special team rates, including for friends and family
- Food & Beverage Discounts across hotels
- Life Assurance
- Salary Sacrifice Car Scheme
- Stream access to earned wages up to 50%
- Highstreet discounts
- Pension - Auto enrolment into the company pension scheme
- Learning & Development opportunities
About the Company
- We live by our values: Open, Nimble, Brilliant, Honest.
- We take pride in our work and believe that enjoying the journey is just as important as the destination.