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About the Role
Lead complex, business-critical transformation across Payments and Core Banking technology. This role is central to strategically important technology changes, including payment platforms, core banking, large-scale migrations, infrastructure modernization, and operational resilience.
Responsibilities
- Lead large-scale, complex Payments and Core Banking programmes from strategy and mobilization through to execution and implementation.
- Take end-to-end accountability for programme outcomes, including scope, milestones, investment, benefits, risk, and overall delivery confidence.
- Lead multidisciplinary teams across engineering, architecture, product, operations, testing, security, business change, and strategic partners.
- Translate complex technology delivery into a clear and credible executive narrative for senior leaders.
- Establish strong, proportionate governance that enables delivery.
- Proactively manage critical dependencies, risks, delivery trade-offs, and critical paths.
- Build trusted relationships across CIO teams, business stakeholders, suppliers, and senior executives.
- Create conditions for teams to perform at their best, intervening when delivery requires support.
- Turn strategic objectives into clear, executable plans and maintain momentum through complex change.
- Ensure programmes are delivered to the standards expected of critical banking and payments services, focusing on operational resilience, security, controls, customer outcomes, and safe, sustainable implementation.
Requirements
- Highly experienced programme leader with a strong track record of delivering significant technology transformation in a complex organisation.
- Strong experience of banking technology within payments or core banking.
- Proven leadership and E2E completion of large-scale technology transformations, migrations, or platform modernization in other financial institutions.
- Knowledge of payment processing, banking platforms, account/ledger technology & SAP banking.
- Experience managing programmes with significant operational resilience, regulatory, and risk considerations.
- Strong commercial and supplier-management capability.
- Experience leading delivery across multiple teams, technologies, and organisational boundaries.
- Confidence operating with C Suite, Director, and executive-level stakeholders.
- Ability to simplify complexity and communicate clearly when programmes are under pressure.
- Evidence of improving delivery predictability.
- Strong understanding of modern engineering and delivery approaches alongside disciplined programme management.
- Demonstrate customer-first behaviours: feeling what customers feel, saying it straight, pushing for better, and getting it done.
Skills
- Programme Management
- Technology Transformation
- Payments Technology
- Core Banking Technology
- Large-scale Migrations
- Platform Modernization
- Operational Resilience
- Risk Management
- Stakeholder Management
- Commercial Management
- Supplier Management
- Modern Engineering Approaches
- Modern Delivery Approaches
Location
- London, UK
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Experienced Programme Manager
Benefits
- 30 days holiday, pro rata
- Private medical insurance
- Highly competitive pension
- Access to an annual performance-related bonus
- Training and development
- Salary sacrifice scheme
- Life assurance
- Wellhub – access to health and wellness options
- Up to 2 days of paid volunteering a year
About the Company
- Nationwide is a mutual building society owned by its members.
- We challenge the financial sector status quo, prioritizing member needs and sharing profits.
- We are purpose-driven, customer-focused, and committed to making a positive impact.
- We foster a culture of growth, value, recognition, and achievement.
Equal Opportunity
- Nationwide is a Disability Confident Level 3 Leader.
- We are committed to evolving policies and practices to ensure everyone feels supported, valued, and empowered.
- We provide additional support for candidates with specific needs throughout the application journey.