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About the Role

As Insite’s Digital Product Manager, you will oversee the operation and development of Insite’s digital products: KURVE, ‘My Insite’, and VANTAGE. This role requires strong organizational, project, and relationship management skills to deliver bug fixes and new functionality across multiple platforms in collaboration with various stakeholders.

Responsibilities

Liaise with 3rd party developers to troubleshoot operational bugs and identify opportunities for continuous improvements or new functionality.
Refine internal requests for bug fixes and new functionality to develop clear written scope for suppliers.
Create and present business cases and project initiation documents for larger developments to gain stakeholder budgetary approval.
Complete end-to-end testing for UAT and PROD releases, establishing and following business readiness testing plans.
Identify, diagnose, and ensure the timely resolution of operational bugs.
Work with the Customer Communications Specialist to deliver product-related communications.
Drive the re-integration and system testing program for KURVE, ‘My Insite’, and VANTAGE into Insite’s new Customer Information System (CIS).
Manage and prioritize the developments backlog against need and available budgets, tracking all spend.
Communicate monthly project progress and operational updates to relevant teams, identifying opportunities, risks, and solutions.
Support various teams in considering wider product needs and maintaining awareness of market and competitor activity.
Utilize GA4 data, customer experience survey results, and contact reasons to propose improvements to UI journeys.
Interface with industry bodies relevant to the heat network market.
Attend external meetings with existing and potential clients as the product expert.
Support operational teams in monitoring the performance of live schemes, meter issues, and account queries.
Collate data for monthly reporting, such as meter health and API performance.

Requirements

Proven experience in digital product management of web or native applications.
Excellent written and verbal communication and interpersonal skills.
Creative mindset to map out draft visual designs and UI flows.
Ability to juggle multiple products, understanding the needs of different user types.
Strong attention to detail and organizational skills.

Skills

Digital product management
Web applications
Native applications
Communication
Interpersonal skills
Visual design
UI flows
Organizational skills
Project management
Relationship management
GA4 data utilization

Location

London, UK
Remote (as agreed with line manager)

Work Type

Full-time
Hybrid

Experience Level

Proven experience

Benefits

25 days holiday plus English bank and public holidays
Employer matched pension contribution up to 4%
Free, confidential Employee Assistance Programme
Up to 2 paid volunteering days per year
Regular company social events

About the Company

Insite Energy is committed to innovation, excellence, and sustainability.
We embrace diversity and inclusion, valuing all backgrounds, identities, and experiences.
We are committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity.

Equal Opportunity

We embrace diversity and inclusion.
We value all backgrounds, identities, and experiences.
We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.