Risk Management and Business Process Improvement Specialist - Customer Management Department, Operations Supervisory Department (C&M)
Rakuten · JP
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About the Role
The Rakuten Group is expanding its ecosystem and requires a role to combat increasingly sophisticated fraudulent activities. This position is critical for maintaining a sound platform by analyzing and mitigating risks across major services like Rakuten Ichiba and Rakuten Travel. The role involves advancing "advanced detection" and "fundamental operational improvements" using data and AI, and designing strategic rules to uphold Rakuten's "trust."
Responsibilities
- Detecting, analyzing, and addressing fraudulent and inappropriate use across major services such as Rakuten Ichiba and Rakuten Travel.
- Monitoring and analyzing fraudulent and inappropriate use by identifying trends through daily incident analysis.
- Improving the accuracy of detection models by leading efforts to enhance detection system operations using AI and machine learning.
- Formulating company-wide rules and policies based on trend analysis of fraudulent tactics.
- Collaborating with stakeholders by proposing system improvements to product and development teams.
- Coordinating risk mitigation measures with the operational departments of each service.
- Mitigating cancellation risk by analyzing transaction data from Rakuten Ichiba and Rakuten Travel to score risks.
- Building mechanisms, such as alerts and usage restrictions, to prevent damage to partners before it occurs.
- Establishing AI-based monitoring systems to automatically evaluate user reviews and uploaded images, maintaining the integrity of user-generated content.
Requirements
- Problem-solving work experience: Experience in sales, customer service, sales support, or similar roles, where you identified challenges, proposed solutions, and implemented them.
- Coordination and drive: Experience in smoothly advancing projects by engaging multiple relevant departments and building consensus.
- Basic data literacy: Experience in data aggregation and analysis using Excel (VLOOKUP, pivot tables, etc.).
- Work experience in risk management, quality control, and compliance.
- Work experience in the web services or e-commerce industry.
- Practical experience in data extraction and analysis using SQL.
- Experience in building and improving business processes.
- TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Skills
- AI
- Machine Learning
- Data Analysis
- Risk Management
- Rule Design
- Excel
- SQL
Location
- Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo
Work Type
- Full-time
Experience Level
- Mid-career
Education Level
- University Degree
Benefits
- https://corp.rakuten.co.jp/careers/benefit/
About the Company
- The Rakuten Group operates more than 70 services across e-commerce, travel, digital content, fintech, and mobile carrier services.
- The company delivers a unique customer experience by organically linking these services together as the “Rakuten Ecosystem.”