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About the Role
As the face of the fitness area at Soho House, a Health Club Host provides a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment. This role blends hospitality and operational support, helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.
Responsibilities
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provide basic guidance on equipment usage and club rules when needed.
- Address member-related concerns in real-time, set action items, and notify the management team.
- Build relationships with members and guests.
- Communicate red flags and positive feedback to management and the wider team.
- Ensure the gym floor is clean, orderly, and safe at all times, including wiping down machines, restocking towels, and managing equipment placement.
- Support fitness instructors and personal trainers with class setups or member handovers.
- Encourage a positive, inclusive, and respectful workout atmosphere.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Assist with booking appointments, classes, or providing information about fitness services and facilities.
Requirements
- Minimum of 2+ years’ experience in a similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem-solving under pressure.
- Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment, and autonomously.
Skills
- First class service
- Reliability
- Friendliness
- Teamwork
- Problem-solving
- Customer service
- Professionalism
- Discretion
Location
- UK
Work Type
- Full-time
Experience Level
- Up to 2 years’ experience
Salary/Compensations
- £15.50—£15.50 GBP
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic Programmes
- Continuous training to develop yourself personally and professionally
- Team Events
- Global benefits and perks
- Training to develop technical and managerial skills
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.