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About the Role

The Senior Technical Delivery Manager is responsible for the strategic vision and delivery of technology solutions across multiple projects within the Event Technology Operations team. This role combines technical expertise, project management, and stakeholder communication to manage internal partnerships and vendor relationships, ensuring the successful implementation of event technology solutions.

Responsibilities

Provide technical oversight and ensure the accurate and timely delivery of event technology solutions.
Lead platform configuration, testing, and integration across various event technology systems.
Offer technical expertise and support for Salesforce and other key platforms.
Manage processes for platform governance, including user access, permissions, and system roles.
Create and manage processes for QA and UAT for all deliverables.
Manage integration implementation between platforms, including documentation and communication.
Manage relationships between internal teams and vendors.
Facilitate communication between technical leads, operations teams, and vendors.
Represent technical delivery in transformation efforts, market onboarding programs, and M&A integrations.
Provide clear and timely updates to internal stakeholders, flagging risks or dependencies.
Provide recommendations and solutions for platform enhancements and efficiencies.
Apply Agile and SCRUM methodologies to manage scope, timelines, and deliverables.
Collaborate on the strategic vision of projects, aligning technical readiness with event milestones.
Oversee Technical Delivery Manager's project plans and ticket queue.
Contribute to the continuous improvement of delivery playbooks, workflows, and best practices.
Facilitate stakeholder education by sharing platform capabilities and use cases.
Serve as a subject matter expert (SME) for event technology platforms.
Document opportunities for platform enhancements/efficiencies and lead communication with vendors.
Gather data on platform performance, triage risks, and escalate systemic issues.
Collaborate in onboarding new technologies and creating documentation and training materials.
Identify potential risks and proactively develop resolutions.
Analyze and resolve issues related to platform integrations, system bugs, and new feature requests.
Act as the liaison between users and platform vendors for system bugs and new feature requests.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent work experience).
Minimum 5 years of experience in platform administration, technical delivery, or system development.
Strong understanding of API integrations.
Hands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.
Strong understanding of Agile/SCRUM methodologies and project management principles.
Demonstrated ability to manage multiple projects or workstreams simultaneously with attention to detail and effective prioritisation.
Excellent communication and interpersonal skills, with the ability to collaborate across cross-functional teams.
Proficiency in Microsoft Excel, Word, Visio, and platform documentation tools.
Strong analytical, problem-solving, and recommendation skills.
CSS and HTML coding experience preferred.
High attention to detail with the ability to handle sensitive access roles and system-level permissions professionally.
Comfortable working in matrixed environments and managing technical teams.
Willingness to travel occasionally (up to 4-6 times per year) to support onsite execution.

Skills

Platform administration
Technical delivery
System development
API integrations
Event technology platforms (Swapcard, Stova, ExpoPlatform)
Agile/SCRUM methodologies
Project management
Microsoft Excel
Microsoft Word
Microsoft Visio
Platform documentation tools
Analytical skills
Problem-solving skills
CSS
HTML

Location

US Offices

Work Type

Hybrid
Remote
Onsite

Experience Level

Senior
Minimum 5 years of experience

Education Level

Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent work experience)

Salary/Compensations

$65,000 - $80,000

Benefits

Great community with in-person and online social events
Charity match funding
Bespoke training and learning
Mentoring platforms
On-demand access to thousands of courses on LinkedIn Learning
15 days PTO rising to 20 after three years and 25 after six years
10 national holidays
Birthday leave day
Work from (almost!) anywhere for up to four weeks a year
401k match
Health, vision and dental insurance
Parental leave
ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app
Global awards and kudos programs

About the Company

Informa Markets, a division within Informa, creates global platforms for industries.
Organises over 500 large-scale branded and transaction-oriented events in 14 specialist markets.
Provides year-round online platforms where companies showcase their businesses and products.
Provides data and digital content that supports the flow of knowledge and transactions in markets.

Equal Opportunity

We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen.
If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.
As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.
This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.