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About the Role
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
Responsibilities
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
- Coach and mentor teams
- Keep standards and spirits high
- Keep teams and customers happy
- Roll up sleeves on the coffee machine
- Manage figures and spreadsheets
Requirements
- Be kind, honest and generous
- Bring genuine warmth and your authentic self to work
- Share a passion for exceptional customer service
- Spread joy every day
- Lead with purpose
Skills
- Customer service
- Leadership
- Mentoring
- Team performance management
- Profit protection
- High standards
- Coffee machine operation
- Financial management
Location
- Unit 2 202-206 Union Street London SE1 0LX
Work Type
- Full-time
- Part-time
Experience Level
- Management experience
Education Level
- Fully funded professional qualifications
Salary/Compensations
- £14.10 - £14.10 per hour
Benefits
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Earn an extra £5 per hour for any shift started between 3-5am after initial training
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Comfy free shoes to wear on shift
- Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
- Diversity & belonging support
- Pace & variety
- Community & purpose through the Pret Foundation
About the Company
- Proud makers of freshly made food, organic coffee and big ideas.
- Shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing.
- Growing fast on our mission to be the hospitality employer of choice everywhere we operate.
- Pret is where passionate, hardworking, wonderful people find what they need to shine.
- Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.
- Our shops are powered by caring, hardworking and passionate people.
- Whether you're serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience.
- Expect flexibility, opportunity and variety.
- Our shops are a wonderful place to be.
- The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful.
- We work together to create positive change through the Pret Foundation.
- We put great care into everything we do – that includes our shops and your career in them.
- Work here is fast-paced, but your team’s always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
Equal Opportunity
- Everyone is welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.