Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front House Leader role.
Rezi rewrites your resume against Pret A Manger's job description. Free.
Tailor your resume to this Front House Leader role.
Rezi rewrites your resume against Pret A Manger's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front House Leader posting at Pret A Manger — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front House Leader posting at Pret A Manger — free, in seconds.
About the Role
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
Responsibilities
- Coaching and mentoring their teams
- Keeping standards and spirits high
- Keeping teams and customers happy
- Rolling up sleeves on the coffee machine
- Managing figures and spreadsheets
- Helping their shop and the people in it grow
Requirements
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
- You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Skills
- Exceptional customer service
- Leadership
- Team performance driving
- Profit protection
- High standards
- Great energy
Location
- Unit 2 202-206 Union Street London SE1 0LX
Work Type
- Full-time
Experience Level
- Management experience
Salary/Compensations
- £14.10 - £14.10 per hour
Benefits
- Additional £1.25 per hour Mystery Shopper bonus once training is complete
- Earn an extra £5 per hour for any shift started between 3-5am after initial training
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Comfy free shoes to wear on shift
- Fully funded professional qualifications
- Leadership development
- Informal and formal mentoring
About the Company
- Proud makers of freshly made food, organic coffee and big ideas.
- Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing.
- Growing fast on our mission to be the hospitality employer of choice everywhere we operate.
- Pret is where passionate, hardworking, wonderful people find what they need to shine.
- Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.
- 85% of our Managers and 25% of our Support Centre teams started on the shop floor.
- Our shops are powered by caring, hardworking and passionate people.
- Whether you're serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience.
- Expect flexibility, opportunity and variety.
- Whatever your ambitions, you'll find a place where you can make an impact and build your career with us in creating the Pret experience.
- Our shops are a wonderful place to be. For our customers, and for our teams!
- The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful.
- Here, you’ll find: Individual ways to grow, Diversity & belonging, Pace & variety, Community & purpose.
- We work together to create positive change through the Pret Foundation.
- We put great care into everything we do – that includes our shops and your career in them.
- Work here is fast-paced, but your team’s always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.
- Our values: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.