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About the Role
As a Department Head for Inside Sales, you will be a key part of the largest sales team in our industry, responsible for increasing customer loyalty, acquiring new customers, and leading the team.
Responsibilities
- Lead, coach, and develop a team of approximately 20 employees in sales and administration.
- Responsibility for the sustainable development of customers and market share acquisition, with a clear focus on target objectives (inbound and outbound).
- Advise customers with passion on our unique offerings using the latest systems and technical equipment to increase sales and profitability.
- Implement the customer strategy and drive collaboration between internal interfaces.
- Form an unbeatable team with inside customer management, wholesale markets, and delivery.
Requirements
- Completed vocational training in retail or gastronomy.
- Leadership experience from a comparable position, demonstrating the ability to lead and motivate a team.
- Several years of experience in service centers, customer management, or call centers.
- Proficient in MS Office.
- Strong communication skills and sales talent.
- Skilled in building networks.
- Customer-oriented, friendly, and service-minded.
- Ability to quickly adapt to conversation partners.
Skills
- Customer Loyalty
- New Customer Acquisition
- Team Leadership
- Coaching
- Sales Development
- Market Share Acquisition
- Customer Consulting
- Sales Strategy Implementation
- Internal Collaboration
- Customer Management
- Communication Skills
- Sales Talent
- Network Building
- Customer Orientation
- Service Orientation
- Quality Orientation
- Adaptability
Location
- Regional Operations
Work Type
- Full-time
Experience Level
- Leadership Experience
- Several Years of Experience in Service Center/Customer Management/Call Center
Education Level
- Completed Vocational Training in Retail or Gastronomy
Benefits
- Fair working conditions of a collective agreement company
- Christmas and vacation bonuses
- 30 days of vacation
- Attractive company pension plan with employer contribution
- Comprehensive onboarding
- Good development opportunities through individual training and regular feedback
- Employee discounts in METRO stores
- Additional benefits through partner network 'Corporate Benefits'
About the Company
- Our customers in the gastronomy sector are our motivation. With passion, competence, and empathy, we do everything to support them optimally.
- Our employees are our recipe for success. We are proud that our diverse teams contribute to METRO's success every day with high commitment.
- Become a part of us!