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About the Role

As a Segment GTM Analyst, you will provide analytical and commercial support to the Segment GTM team by turning customer, revenue, margin and behavioural data into actionable insights. The role will have a primary focus on strengthening churn forecasting, analytics and performance management across B2B segments, identifying customer and revenue risks, analysing churn drivers, prioritising at-risk cohorts, modelling potential outcomes and measuring the impact of retention initiatives. You will work with GTM leads and cross-functional stakeholders to provide clear, commercially focused insights that support informed decision-making and effective execution.

Responsibilities

• Build and maintain segment-level forecasts, risk models and scenario analyses to quantify customer, service, revenue and margin impacts, with a particular focus on churn, retention and commercial performance drivers.
• Analyse customer cohorts, behavioural trends and commercial performance across segments, products, lifecycle stages and contract profiles to identify churn risks, growth opportunities and emerging trends.
• Measure the impact of retention initiatives and commercial actions, including save campaigns, pricing actions and renewal programs, and translate insights into actionable recommendations for GTM, Sales, Product and Marketing teams to improve retention, growth, profitability and customer outcomes.
• Leverage AI, EDW and advanced analytical techniques to enhance forecasting accuracy, identify emerging churn and growth signals, and improve decision-making.
• Translate model outputs and AI-generated insights into clear commercial recommendations, while partnering with Data, Finance, Product, Commercial, Analytics and Technology teams to assess and operationalise new analytical capabilities.
• Support regular monthly, quarterly and annual business performance reviews through forecasting, reporting and executive-ready insights that highlight key drivers, risks, opportunities, performance movements and recommended actions.
• Support high-impact strategic initiatives across the business, including cost optimisation, productivity improvement, pricing analysis, AI-enabled opportunities and commercial transformation projects.
• Apply strong analytical judgement to interpret complex datasets and AI-generated outputs, quantify business value, and deliver actionable recommendations that improve profitability, customer outcomes and operational efficiency.

Requirements

• 5+ years’ experience in commercial analysis/business performance.
• Experience in telco, ICT or SIO based industries.
• Proven experience in supporting GTM or sales teams with commercial signs.
• Exposure to churn, pricing, customer lifecycle analytics advantageous.
• Comfortable operating in fast pace, data driven environment.

Skills

• AI
• EDW
• Advanced analytical techniques

Location

• Hybrid

Work Type

• Permanent
• Hybrid

Experience Level

• 5+ years

Benefits

• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment.
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

About the Company

• As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Equal Opportunity

• We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong.
• We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
• If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.