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About the Role
A solution architect designs and validates how specific ServiceNow solutions will meet customer business and industry requirements, translating enterprise direction into workable solution designs for priority use cases.
Responsibilities
- Own solution design for key ServiceNow solutions, such as SecOps, TechOps, AI Control Tower, and Employee Works with HRSD or S2P within the customer’s enterprise architecture.
- Run technical discovery, solution workshops, and proof-of-value engagements, producing solution architecture documents, integration designs, and reference architectures.
- Validate technical feasibility, scalability, security, and data design with customer architects and engineering teams.
- Align the ServiceNow platform strategy with the customer’s wider technology estate, including ERP, cloud, data platforms, and third-party AI.
- Feed field learnings, customer patterns, and reusable assets back to the EA and product teams.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 7 or more years in solution architecture, technical solution consulting, or implementation delivery, with hands-on experience on enterprise ServiceNow or comparable workflow platforms/solutions.
- Experience designing solutions for at least one priority industry (FSI, Telco, Public sector), with a track record of reusable industry patterns or accelerators.
- Background in pre-sales or technical roles, including pursuit support, technical validation, and proof-of-value delivery.
- Certifications such as ServiceNow Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist, where applicable, plus relevant cloud or integration credentials.
- Experience working across Asia markets, with the ability to engage both regional and local customer teams.
- Deep product expertise across the ServiceNow portfolio, including workflow automation, AI, and platform capabilities.
- Solution design, integration architecture, and API-based integration patterns.
- Industry business process knowledge in one or more priority verticals.
- Technical discovery, solution workshops, and requirements translation.
- Proof-of-value design, delivery oversight, and success measurement.
- Demo and presentation skills for technical and business audiences.
- Competitive positioning and technical objection handling.
Skills
- ServiceNow platform
- Workflow automation
- AI
- Solution design
- Integration architecture
- API-based integration patterns
- Industry business process knowledge
- Technical discovery
- Solution workshops
- Requirements translation
- Proof-of-value design
- Demo and presentation skills
- Technical objection handling
Location
- APAC - Asia Pacific
Work Type
- Required in Office
Experience Level
- 7 or more years
Education Level
- ServiceNow Certified Application Developer
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist
- Relevant cloud or integration credentials
About the Company
- ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better.
- Building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.