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About the Role
We are seeking a Senior ITSM Process Owner to revolutionize the IT Service Management world. You will be part of a creative team with diverse backgrounds and experience, contributing to Axel Springer Tech's mission to foster a data- and technology-driven company by developing intelligent and lean services.
Responsibilities
- Shape ITSM processes and advance Incident, Change, Asset & Configuration, and Service Catalogue Management.
- Collaborate closely with IT teams and stakeholders to ensure efficient process utilization.
- Conduct training and workshops to establish a unified understanding of processes.
- Establish ITSM standards organization-wide and promote their sustainable application.
- Analyze KPIs and service reports to continuously improve service quality, response times, and customer satisfaction.
- Contribute ITSM expertise to IT projects and support future-proof solutions.
Requirements
- Several years of experience as an ITSM Process Owner and in collaborating with teams and stakeholders.
- Completed studies in Business Informatics or a comparable qualification.
- Proficiency in ITIL frameworks and ITSM tools like ServiceNow.
- Experience in the design, implementation, and controlling of end-to-end ITSM processes.
- Analytical thinking, strong customer orientation, and a structured way of working.
- Confident communication at management and specialist levels, assertiveness in diverse interest situations.
- Very good German language skills and good English language skills, both written and spoken.
Skills
- ITSM Process Owner
- Incident Management
- Change Management
- Asset Management
- Configuration Management
- Service Catalogue Management
- ITIL Frameworks
- ServiceNow
- End-to-End ITSM Processes
- KPI Analysis
- Service Reporting
- Customer Orientation
- Structured Working
- Analytical Thinking
- Communication
- Stakeholder Management
Location
- Berlin
Work Type
- Onsite (80%)
- Mobile Working (20%)
- Full-time
- Part-time
- Permanent Position
Experience Level
- Senior
Education Level
- Degree in Business Informatics or comparable qualification
Benefits
- Diverse health offerings (sports courses, yoga, meditation, check-ups, professional coaching).
- Modern office spaces and collaboration opportunities on an exceptional campus.
- Flexible working hours and work-life balance.
- Free lunch at the company restaurant.
- Variety of seminar and workshop offerings, language courses, conferences, and expert talks.
- Networking events within the Axel Springer group.
About the Company
- Axel Springer Tech fosters the development of the Axel Springer family into a data- and technology-driven company.
- We develop intelligent and lean IT services that effectively support our partners' businesses.
- We believe in the future of journalism as a business model and invest in future-oriented technologies.
- Our five essentials are the values that connect us and guide our commitment to freedom.
Equal Opportunity
- Diversity is an essential part of our corporate culture. We welcome applications regardless of gender, nationality, ethnic and social origin, religion, worldview, disability, age, or sexual orientation and identity.