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About the Role
As the Assistant Store Manager, you will support the Store Manager in leading the team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.
Responsibilities
- Utilize and exploit data to support operational decisions and develop strategies for business growth and sales conversion.
- Drive a selling culture within the team to meet KPIs and promote Sephora's values.
- Consistently raise performance and capability of the team to support developing internal talent.
- Implement a continuous improvement mentality within the team.
- Energize the team to deliver first-class customer service in a fast-paced environment.
- Manage store profit and loss by monitoring shrinkage, sales conversion, and forecasting sales.
- Drive operational incentives including brand events, training, and supporting visual merchandising changes.
- Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed.
- Monitor KPIs and help develop store talent.
Requirements
- 2-3+ years of experience in retail/store line management.
- Previous retail management experience at a big box retailer or multi-site experience.
- Excellent organizational, analytical, and business management skills.
- Ability to attract, identify, and inspire talented employees.
- Strong emotional intelligence, communication skills, and ability to influence team members.
- Flexible work schedule and ability to work weekends, before/after store hours, and evenings.
- Ability to provide 5 full days of availability across key trading times, including late-night and weekend availability.
Skills
- Client-centric service
- Leadership
- Team motivation
- Coaching
- Feedback
- Career development
- Learning
- Recognition
- Performance measurement
- Business management
- Sales forecasting
- Visual merchandising
- Communication skills
- Emotional intelligence
Location
- Chatswood
Work Type
- Full-Time
Experience Level
- Retail/store line management experience
Benefits
- Opportunities for personal development in Australia and New Zealand
- Opportunities across global luxury brands
- Gifted products throughout the year
- Store discounts of up to 45%
- Paid Parental Leave
- Birthday Leave
- Personal Leave
- Mental Health wellbeing programs available 24/7
- Life insurance
- Fun social calendar
About the Company
- Sephora believes that beauty thrives in diversity and discovery.
- Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
- Sephora is a leading global beauty retailer.
- Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
- Sephora has circa 36 stores across Australia and New Zealand, a growing online platform, and plans for expansion.
- Sephora also has a head office based in Sydney CBD.
Equal Opportunity
- Sephora is proud to be an equal opportunity workplace for all.
- Sephora does not discriminate in recruitment, hiring, training, advancement, or other employment practices.
- Sephora celebrates diversity and is committed to creating and fostering an inclusive environment for all employees.
- Sephora will make every effort to ensure needs are met to provide a fair and transparent process of assessment for candidates requiring reasonable adjustments.