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About the Role
The role of a Coordinator in the Salesforce Innovation Centre (SIC) is to create meaningful customer experiences which enhance and accelerate the customers' business goals and objectives as part of an SIC Engagement. This means facilitating the planning, preparation and execution of SIC Engagements, while following global best practices and procedures. The Coordinator works closely with Strategists and Account Executives (AE) to organize the overall experience of SIC Engagements. This dynamic role is for someone interested and experienced in a career in marketing, program, sales events and productivity.
Responsibilities
- Create and shape the customer experience by understanding customers' business objectives and AE goals for the SIC Engagement.
- Partner with Strategists to ensure customer engagement success criteria are met through planning calls, asynchronous collaboration, and individual preparation.
- Clearly articulate objectives in meetings, speaker invitations, and stakeholder inquiries.
- Manage all meeting logistics, including SIC experiences, room and speaker calendar scheduling, and catering coordination.
- Manage on-site logistics, including office management, IT, porters, and workplace services.
- Prepare, collect, and understand SIC Engagement surveys to gauge feedback and improve the program.
- Support and lead programs and projects across SIC teams to drive program growth.
- Leverage Salesforce tools and dashboards to capture, measure, and share key metrics and KPIs.
Requirements
- Commitment to customer satisfaction and creation of seamless customer experiences.
- 3+ years of functional experience in sales meetings or executive briefings.
- Customer-facing experience and/or event management experience is ideal.
- Flexibility and curiosity to adapt to changes driven by customer expectations.
- Diplomacy.
- Strong problem-solving skills and the ability to assess when escalation is needed.
- Lateral thinker who is teamwork-oriented and enjoys high collaboration.
- Collaboration across a variety of vendors and support models.
- Ability to deliver on expectations with a high degree of autonomy and creativity.
- A keen eye for detail.
- Excellent written and verbal communication skills, with exceptional grammar, spelling, and punctuation skills.
- English fluent.
- Familiarity with Salesforce application, dashboards, and reporting skills is a key differentiator.
- Strong logistical skills and the ability to work with executive and sales management, and other Salesforce organizations and stakeholders.
Skills
- Marketing
- Program management
- Sales events
- Productivity
- Salesforce application
- Dashboards
- Reporting
Location
- On-site
Work Type
- Full-time
Experience Level
- 3+ years
Benefits
- AI agents accelerate your impact.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
- We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.