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About the Role
Lead a multidisciplinary team delivering secure, scalable cloud, data and AI platforms. Shape engineering standards across Azure, APIs, DevOps, infrastructure as code and modern application delivery. Turn complex customer needs into reliable platforms and reusable whole-of-government capabilities.
Responsibilities
- Lead, coach and develop a high-performing platform engineering team, setting clear priorities, standards and accountabilities.
- Own the technical delivery of platform and customer solutions from design through build, release and transition to operations.
- Define and uplift engineering practices across solution architecture, secure coding, APIs, automated testing, source control, CI/CD and infrastructure as code.
- Guide the design and implementation of Azure-based cloud, data, application and AI services using reusable, supportable patterns.
- Ensure platforms remain secure, reliable and cost-effective through capacity planning, observability, performance management, vulnerability remediation and incident response.
- Embed appropriate security, privacy, data protection and AI assurance controls into engineering delivery.
- Manage technical risk, dependencies and trade-offs, escalating issues early and providing clear, practical recommendations to senior stakeholders.
- Partner with customers and internal teams to translate complex requirements into prioritised roadmaps and achievable delivery plans.
- Assess and onboard new technologies where they provide clear value and align with enterprise standards.
- Support workforce planning, recruitment, capability development and knowledge sharing across the broader DAC engineering community.
- Customise and refine LLM models and various ML models to solve business problems.
Requirements
- Demonstrated experience leading platform, cloud, software or data engineering teams in a complex delivery environment.
- Strong hands-on technical foundation in Microsoft Azure and modern engineering practices, including APIs, DevOps, CI/CD and infrastructure as code.
- Experience delivering secure, scalable digital platforms or data and AI solutions, with a sound understanding of reliability, observability and operational support.
- Ability to provide pragmatic architecture and engineering leadership while balancing delivery speed, technical debt, security, cost and long-term sustainability.
- Proven people leadership, including coaching engineers, building capability, managing performance and creating an inclusive, accountable team culture.
- Strong stakeholder management skills and the ability to explain complex technical matters clearly to executives, customers and non-technical audiences.
- Experience working within governance, risk, security and compliance frameworks.
- Government or other highly regulated delivery experience will be well regarded.
- A commitment to continuous improvement, reuse and automation, with the judgement to evaluate emerging technologies and apply them responsibly.
Skills
- Azure application and integration services
- API management
- Networking
- Identity
- Terraform
- Bicep
- Infrastructure-as-code tooling
- GitHub
- Azure DevOps
- Automated quality gates
- Secure software supply-chain practices
- Python
- TypeScript/Node.js
- NEST.JS
- REACT
- Azure Agentic Framework
- Modern development stacks
- Data platforms
- Analytics engineering
- Containerisation
- Orchestration
- Azure AI Foundry
- Responsible AI controls
- Agentic solutions
- Enterprise AI delivery
- ISO 27001-aligned controls
- Privacy by design
- Data loss prevention
- Cloud security
Location
- Sydney
Work Type
- Ongoing
- Full-time
Experience Level
- Senior technical and people leadership role
Salary/Compensations
- $154,231 - $178,369 + superannuation
About the Company
- The Data Analytics Centre helps NSW Government agencies use data, analytics and artificial intelligence to address complex policy and service-delivery challenges. We bring together trusted platforms, specialist expertise and practical innovation to help agencies deliver better outcomes for the people of NSW.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Equal Opportunity
- We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.