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About the Role

We are looking for an ambitious and motivated Performance Lead to join the London Regional Performance & Quality Team. This is a key regional role at the heart of London’s performance improvement approach. You will lead and coordinate performance management activity, using data and intelligence to identify trends, understand performance challenges and develop practical initiatives that strengthen service delivery. You will manage a team of Performance Quality Officers and work closely with operational colleagues, senior leaders and key stakeholders, providing insight, challenge and advice to support improvement.

Responsibilities

Lead PS performance management
Lead on the maintenance of national performance standards
Research, investigate and report on the reasons for performance at the regional level
Undertake and analyse surveys of internal and external customers
Carry out data audit exercises and quality inspection as required
Respond to internal and external requests for performance monitoring information, training or support at the regional level
Maximise the potential use of IT systems and databases in respect of performance management
Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
Support quality assurance
Contribute to the PS performance and quality improvement strategy
Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
Support the delivery of practice development in the PS
Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG
Develop Team and Partnership Working
Develop productive working relationships with colleagues and stakeholders
Contribute to team and organisation’s understanding of its stakeholders and customers
Plan and organise
Contribute to programme implementation
Share of knowledge and good practice to inform innovation and improve service delivery
Communication
Providing information, feedback and advice
Participate in meetings where appropriate
Use information to take critical decisions
Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
Develop and utilise data to identify trends
Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence
Diversity and Equality
Contribute to a culture and systems that promote equality and value diversity
Implement the diversity policies of the service

Requirements

Demonstrate experience of executing organisational strategy
Demonstrate experience of diversity and equality matters
Demonstrate experience of stakeholder management
Demonstrate experience in using a range of software packages to present, analyse & undertake report development
Operational experience of working in a Probation setting
Experience of quality systems and implementing quality improvement initiatives
Staff on fixed term appointments must have been recruited through fair and open competition
All candidates are subject to security and identity checks prior to taking up post
Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules

Skills

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Location

London

Work Type

Hybrid Working
Full Time
part-time
job-sharing

Experience Level

Team lead

Education Level

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

Salary/Compensations

£46,746 - £48,760

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays
Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF)
Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities
Networks: The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services
Paid paternity, adoption and maternity leave
Free annual sight tests for employees who use computer screens

About the Company

The MoJ offers Hybrid Working arrangements where business need allows.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.
The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

Equal Opportunity

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns.
This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS), nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.