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About the Role
The Operations Manager acts as the COO's right hand, focusing on scheduling, cross-team coordination, and daily operational execution. This mid-level role requires strong organizational skills and discretion, supporting senior management and ensuring smooth studio operations.
Responsibilities
- Provide executive support to the COO.
- Manage the COO's calendar, including scheduling, prioritizing meetings, and resolving conflicts.
- Design the COO's meeting cadence, optimizing for efficiency.
- Triage meeting requests and inbound inquiries for the COO's attention.
- Book and coordinate the COO's travel arrangements.
- Prepare the COO for meetings with agendas, briefing notes, and background information.
- Represent the COO in select internal meetings and relay outcomes.
- Shadow the COO to build context and proactively manage tasks and follow-ups.
- Track action items from the COO's meetings and ensure timely completion.
- Coordinate with Heads of team on cross-functional projects and deadlines.
- Own and manage special projects sponsored by the COO from planning to delivery.
- Provide light-touch tracking of departmental budgets and operating spend.
- Partner with Heads of team to plan and run monthly all-hands meetings.
- Coordinate the company newsletter and other internal communications.
- Maintain and improve internal operational processes, templates, and documentation.
- Liaise with vendors, contractors, and service providers for office and studio operations.
- Prepare status updates, summaries, and reports for the COO and Heads of team.
- Handle confidential and sensitive information with discretion.
- Undertake ad hoc projects and administrative tasks as priorities shift.
Requirements
- Approximately 5 years of experience in operations, executive/business support, or business administration.
- Previous experience supporting a COO, CEO, or other senior executive.
- Proven experience managing calendars and schedules for a senior leader in a fast-paced environment.
- Confidence and professionalism to represent a senior leader and communicate on their behalf.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Excellent written and verbal communication skills.
- Proactive mindset, anticipating needs and taking initiative.
- Discretion in handling confidential or sensitive information.
- Experience with Google Workspace, Slack, and Asana.
- Experience supporting or managing a senior executive's schedule and communications across multiple time zones, preferably in a global or multinational business.
- Working understanding of P&L statements and contractual obligations for budget tracking and vendor/contractor liaison.
Skills
- Calendar management
- Scheduling
- Prioritization
- Conflict resolution
- Meeting design
- Triage
- Travel coordination
- Meeting preparation
- Stakeholder management
- Project management
- Budget tracking
- Internal communications
- Process improvement
- Vendor management
- Reporting
- Discretion
- Google Workspace
- Slack
- Asana
- Cross-functional coordination
- Arts
- Animation
- Gaming
- Internet culture
Location
- Parramatta, Australia
Work Type
- Onsite
- Flexible work arrangement
- Work from home options
- Flexi-hours
Experience Level
- Mid-level
- Around 5 years of relevant experience
Salary/Compensations
- Competitive starting salary with reviews every 6 months
Benefits
- Flexible work arrangement and schedule
- Options for work from home and flexi-hours
- Casual and fun office environment
- Regular work functions
- Free entry to conventions and events
- Close to public transport
- Paid for gym memberships
- Regular company breakfasts/lunches
- Diverse team valuing independent input and career development
- Access to an Employee Assistance Program (EAP)
About the Company
- Glitch Productions is an independent animation studio based in Australia.
- We create original, long-form animated shows distributed on YouTube.
- Our YouTube channel has over 22 million subscribers and tens of millions of views per episode.
- Our studio is home to talented and passionate artists focused on innovation in animation production.
- Our major IP, Digital Circus, has over 350 million views on the pilot episode.
- We have an art-first mindset, with a core mission to create the best art possible and delight our audience.
- Our values include Passion, Innovation, Teamwork, and Integrity.
- We are passionate about fostering a diverse and inclusive workplace.
Equal Opportunity
- We hire based on skills, passion and potential, and celebrate the diverse perspectives that make our team stronger.
- We welcome people of all races, genders, sexual orientations, gender identities, ages, educational backgrounds, abilities, and experiences.
- If you’re a good person and share our passion for animation, we want to hear from you!