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Responsibilities
- Create test cases
- Execute test scenarios
- Manage defect tracking
- Perform UAT, SIT, and regression testing
Requirements
- Proven experience in Contact Center testing environments
- Hands-on experience with Cyara for automated and end-to-end testing
- Experience testing IVR, call flows, routing, reporting, and agent desktop applications
- Strong understanding of Contact Center platforms
- Strong communication and stakeholder management skills
Skills
- Contact Center testing
- Cyara
- Automated testing
- End-to-end testing
- IVR testing
- Call flow testing
- Routing testing
- Reporting testing
- Agent desktop application testing
- UAT
- SIT
- Regression testing
- Test case creation
- Test scenario execution
- Defect tracking
- Communication
- Stakeholder management