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About the Role
We are looking for a growth-minded Product Manager to own and optimize our end-to-end Onboarding experience. In this role, you will lead the critical user journey from initial Registration through KYC (Know Your Customer) verification to their first Deposit. Your main focus will be driving growth, removing friction, and converting prospective users into active customers while maintaining regulatory compliance.
Responsibilities
- Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow.
- Run funnel analysis and A/B tests to identify drop-off points, streamline user journeys, and maximize user conversion rates.
- Partner closely with Compliance, Risk, and Legal teams to meet regulatory requirements (KYC/AML) without creating unnecessary UX friction.
- Work with Engineering, Design, Data, and Ops to translate business and regulatory requirements into clear PRDs and deliver impactful features.
- Collaborate with third-party identity verification (IDV) and payment providers to optimize performance, match rates, and approval speeds.
- Define key performance metrics (e.g., activation rate, time-to-deposit, pass rates) and continuously use data insights to iterate on the product.
Requirements
- 5-8+ years of PM Experience with a proven track record in product management, specifically focusing on user onboarding, activation, identity verification (KYC), or payments in Fintech or Crypto.
- Deeply metrics-driven with a passion for continuous testing, user acquisition, and optimizing conversion funnels.
- Demonstrated ability to build frictionless, high-converting digital user experiences.
- Experience working closely with engineering teams, APIs, third-party vendor integrations, and analytics tools.
- Excellent communication skills with an ability to align compliance, engineering, and business stakeholders toward a shared vision.
- Comfortable with ambiguity, agile delivery practices, and executing 0>1 or 1>N initiatives rapidly.
Skills
- Product Management
- Onboarding
- KYC
- User Activation
- Identity Verification
- Payments
- Fintech
- Crypto
- Growth Mindset
- A/B Testing
- Conversion Optimization
- User Experience (UX)
- Regulatory Compliance
- Agile Methodologies
- API Integration
- Vendor Management
- Data Analysis
Location
- London
Work Type
- Full Time
Experience Level
- Mid to Senior Level
- 5-8+ years