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About the Role
This is an opportunity to step into a highly visible leadership role where you'll play a key part in shaping the future of Production Support. You'll have the opportunity to lead a talented team, drive meaningful improvements and influence how support services are delivered across a business-critical technology environment.
Responsibilities
- Leading and developing a team of technical specialists across multiple locations
- Owning and prioritising the L2 Production Support backlog
- Driving root cause analysis and long-term fixes for recurring incidents
- Managing workload, capacity planning and team performance
- Improving operational tooling, automation and support processes
- Collaborating with Delivery, Product and Operations teams to improve outcomes
- Supporting major incidents and providing escalation leadership when required
Requirements
- Experienced people leader with a background in application support, production support or software development environments
- Ability to lead high-performing teams
- Ability to build strong stakeholder relationships
- Ability to confidently navigate complex operational environments
- Experience managing competing priorities, backlogs and operational delivery
- Strong understanding of Incident, Problem, Change and Release Management practices
- Technical credibility with the ability to lead and influence experienced engineers and developers
- Experience working within ITIL-aligned environments and using ServiceNow or similar ITSM platforms
- A collaborative approach
- Strong communication skills
- A passion for continuous improvement
- Applicants will be required to provide evidence of their eligibility to work in Australia
- Applicants will be required to undertake police and basic credit checks as a condition of employment
Skills
- Application support
- Production support
- Software development
- Incident Management
- Problem Management
- Change Management
- Release Management
- ITIL
- ServiceNow
- Communication
Location
- NSW
- VIC
- TAS
Work Type
- Permanent
Experience Level
- Experienced people leader
About the Company
- Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations.
- From those starting out to those retiring.
- We’ll show up for you and together we will create financial wellbeing for every Australian.
- Because we know people who are confident about their financial future live better lives.
- With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward.
- Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done.
- Around here, we like to call it “putting our fingerprints on the future”.
- Deep expertise combined with creativity can take on the trickiest of problems.
- Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.
Equal Opportunity
- We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.