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About the Role
As a Customer Partner with Kyndryl, you will revolutionize relationship management, drive account growth, and boost profitability by creating, maintaining, and developing deep customer connections. You will be responsible for developing and executing account strategies, identifying and qualifying new opportunities, and building relationships with key decision-makers to deliver tailor-made solutions. You will also collaborate with other sales team members to ensure a seamless account management process and lead one or more Portfolio or Strategic accounts, driving new opportunities and expanding existing work.
Responsibilities
- Create, maintain, and develop deep customer connections
- Build trusted relationships with top-level executives
- Drive proactive account growth
- Sell new offerings and minimize erosion in renewals
- Develop and execute cutting-edge account strategies
- Lead successful growth and retention of valuable accounts
- Identify and qualify new opportunities
- Build relationships with key decision-makers
- Deliver tailor-made solutions
- Collaborate with other sales team members
- Execute prospecting, closing deals, and beyond
- Lead one or more Portfolio or Strategic accounts
- Generate new opportunities and expand existing work
- Build a strong go-to-market pipeline with partners
- Pursue and conquer new deals
- Provide innovative solutions
- Own the account P&L
- Take charge of customer satisfaction
- Ensure account compliance and maintain a stellar reputation
Requirements
- Experience running account P&L
- Deep knowledge of business and technology trends and industry best practices
- Experience managing sales process end-to-end
- Proven experience with revenue growth, cost, profitability, trends, and risks
- Open minded and empathetic approach in relationships with customers
Skills
- Relationship management
- Account growth
- Profitability
- Customer relationship building
- Executive relationship building
- Proactive account growth
- Sales
- Account strategy development
- Opportunity identification
- Opportunity qualification
- Decision-maker engagement
- Solution delivery
- Collaboration
- Account management
- Pipeline generation
- Partner engagement
- P&L management
- Customer satisfaction
- Account compliance
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Mid-level
Benefits
- Flexible, supportive environment
- Well-being is prioritized
- Potential can thrive
- Dynamic, hybrid-friendly culture
- Be Well programs (financial, mental, physical, and social health)
- Impactful work
- Meaningful projects
- Career path tools
- Personalized development goals
- Continuous feedback
- Cutting-edge learning opportunities
- Certifications with Microsoft, Google, and Amazon
- Coaching
- Hands-on experiences
About the Company
- Kyndryl runs and reimagines mission-critical technology systems that drive advantage for the world’s leading businesses.
- Kyndryl is at the heart of progress with proven expertise and continuous AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
- Kyndryl focuses on ensuring all employees feel included and welcomes people of all cultures, backgrounds, and experiences.
- Kyndryl believes in growth and is excited to see what employees can bring.
- Kyndryl's culture is driven by a sense of belonging, where employees are valued, respected, and trusted members of the team.
- Kyndryl is dedicated to welcoming everyone, allowing employees to thrive and contribute to a culture of empathy and shared success.
- Kyndryl offers a dynamic, hybrid-friendly culture that supports well-being and empowers employees to grow.
Equal Opportunity
- Kyndryl welcomes people of all cultures, backgrounds, and experiences.
- Even if you don’t meet every requirement, we encourage you to apply.
- Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.