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About the Role
The Manager (Claims) will provide direction, supervision, and support to the team in their delivery of claims management activities, payment of benefits and entitlements, and reconciliation. This role also implements compliance and quality assurance objectives, working collaboratively to improve processes, monitor performance, and support staff development.
Responsibilities
- Provide direction, supervision, and support to the team in claims management activities.
- Oversee payment of benefits and entitlements.
- Manage reconciliation processes in accordance with relevant regulations and Workers Compensation Legislation.
- Implement compliance and quality assurance objectives and measures.
- Collaborate with leaders, teams, and technical advisors to implement process improvements.
- Conduct ongoing monitoring of processes and staff performance.
- Facilitate staff training and development opportunities.
Requirements
- Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
- Must undergo a rigorous National Police (criminal history) Check.
- Must obtain and maintain a Security Clearance as determined by the NSW Police Force.
Skills
- Claims management
- Team leadership
- Process improvement
- Compliance
- Quality assurance
- Stakeholder management
- Communication
Location
- Parramatta
Work Type
- Ongoing
- Full-Time
Experience Level
- Clerk Grade 9/10
Salary/Compensations
- Competitive salary
Benefits
- Flexible work options
- Opportunity to purchase leave
- Annual leave loading
- Corporate wellbeing programs including seminars and the Fitness Passport
- Free annual influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- Convenient location for public transport and to shops etc
- In-house gym facilities
About the Company
- The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees.
- NSWPF provides a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
Equal Opportunity
- At the NSW Police Force, we are proud to be an employer of a diverse range of people.
- We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
- We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
- If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au.
- If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au.
- If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au.