Program Manager Learning and Development Operations and Engagement
Hospital for Special Surgery · NY, US
12 days agoImpress employers and recruiters.
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About the Role
HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.
Responsibilities
- Manage one integrated learning calendar across three directorates, including project plans, RACI, and weekly status updates for cross-team programs.
- Oversee the monthly New Employee Orientation and 30/60/90 and 365-day journeys, managing logistics, communications, facilitator pool, and participant follow-up.
- Manage cohort operations for leadership programs, including nominations, participant mix, scheduling, materials, attendance, and follow-up.
- Organize and manage the facilitator pool in collaboration with the Director, Leadership Development and the Senior L&D Consultant.
- Coordinate with vendors and facilitators, and track program spending against the budget.
- Align the shared calendar with the Educational Institute (EI) to present a unified learning offering to learners.
- Manage compliance training campaigns and follow-up to ensure adherence to schedules, utilizing data provided by the Systems Partner and rules set by the Director, Learning & Systems.
- Develop and execute the learning communications plan, including launches, campaigns, and branding for 'Learning at HSS' to enhance visibility and accessibility.
- Lead adoption campaigns for LinkedIn Learning and Workday Learning, and for new programs, aiming to meet agreed-upon usage targets.
- Ensure consistent messaging, tools, and ease of access across all internal and external applications, systems, and platforms.
- Manage the learning scorecard, tracking participation, engagement, completion, skills readiness, and business measures agreed upon with program owners.
- Utilize dashboards created by the Talent & Learning Systems Partner and provide narrative analysis for actionable insights.
- Conduct post-program surveys and pulse checks, presenting findings and recommended changes to program owners.
- Manage the single intake queue for Enterprise Learning Council (ELC), EI, and HR requests, triaging weekly and escalating trade-offs through monthly capacity reviews.
- Employ AI and workflow tools to automate scheduling, reminders, reporting, and initial communication drafts.
- Maintain current templates, checklists, and playbooks.
Requirements
- On-time delivery of the learning calendar.
- Programs delivered with high participant readiness and attendance.
- Actively help drive impact, such as meeting LinkedIn Learning penetration targets.
- Ensure compliance completion on schedule.
- Issue scorecard on schedule and ensure it is used in decision-making.
- Remove hours of manual work through automation.
Skills
- Calendar management
- Program management
- Project planning
- RACI
- Status reporting
- Logistics coordination
- Communications
- Vendor coordination
- Budget tracking
- Data analysis
- Reporting
- Survey administration
- AI tools
- Workflow automation
Work Type
- Regular Full time
Salary/Compensations
- $0.00 - $0.00
Benefits
- Eligible for additional benefits consistent with the role.
About the Company
- HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
- HSS was the first hospital in New York City to receive the distinguished Magnet Award for Nursing Excellence.
- HSS offers an innovative, supportive, and inclusive environment.
- We are looking for exceptional talent who align with our unique workplace culture and want to maximize opportunities for growth and success.
Equal Opportunity
- Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
- Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.