Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Manager, Master data process SME (Subject Matter Expert)（顧客マスタ登録プロセス構築) role.

Rezi rewrites your resume against Bosch-HomeComfort's job description. Free.

Tailor your resume to this Manager, Master data process SME (Subject Matter Expert)（顧客マスタ登録プロセス構築) role.

Rezi rewrites your resume against Bosch-HomeComfort's job description. Free.

Tailor my resume

Don't guess if your resume is good enough.

See how it scores against the Manager, Master data process SME (Subject Matter Expert)（顧客マスタ登録プロセス構築) posting at Bosch-HomeComfort — free, in seconds.

Don't guess if your resume is good enough.

See how it scores against the Manager, Master data process SME (Subject Matter Expert)（顧客マスタ登録プロセス構築) posting at Bosch-HomeComfort — free, in seconds.

Get my score

About the Role

As the person in charge of managing customer and product masters in the home air conditioning business, you will be responsible for ensuring data accuracy, completeness, and consistency, and for establishing and operating an appropriate management system. You will also promote the transfer of master data and related operations accompanying the transition of sales and after-sales service operations in-house, and establish a continuously operable management infrastructure. Furthermore, you will promote the strengthening of data governance and continuous improvement of data quality while ensuring consistency with related operations from sales to after-sales service. In addition, you will lead problem-solving and operational management related to master data management in collaboration with relevant departments such as sales, service, logistics, accounting, and IT.

Responsibilities

• Manage customer masters: Oversee management operations for customer information, dealer/business partner information, service target customer information, etc., including registration, changes, consolidation, deduplication, and suspension of use, to maintain the accuracy and consistency of customer information.
• Manage product masters: Manage the registration, modification, and廃止 (abolition) of product codes, model numbers, product attributes, sales and service-related information, etc., for home air conditioners and related products/parts, ensuring the consistency of product information required for sales and after-sales service operations.
• Promote in-house operation transition and launch: Understand the master data, management rules, and operational procedures held and operated by existing contractors, and promote data migration, cleansing, mapping, verification, and stable operation after migration.
• Standardize management rules and business processes: Formulate business flows, authority/responsibility allocation, data quality standards, and operational procedures for master registration, modification, approval, and廃止 (abolition), and ensure their adoption by relevant departments.
• Oversee system operation and quality improvement: Manage the linkage and consistency of master data in related systems such as ERP, sales management, CRM, and service management, and promote response to data deficiencies, cause analysis, implementation of recurrence prevention measures, and continuous improvement using KPIs.

Requirements

• More than 10 years of practical experience in master data management, including registration/change management, data quality management, deduplication, and data cleansing for customer masters and product/item masters.
• Experience in promoting the launch and transfer of operations for projects such as operational transfers, business separations/integrations, system migrations, and business process reengineering, involving stakeholders.
• Knowledge of business systems such as ERP, sales management, CRM, and service management, and understanding of the relationship between master data and operational processes such as order fulfillment, shipping, repair, and parts supply.

Skills

• Leadership and coordination skills: Experience in leading business design, progress/quality management, problem-solving, and cross-departmental coordination as a master data management executive, team leader, or project leader.
• Logical thinking and improvement promotion skills: Ability to analyze the causes of problems based on data and operational realities, and design effective rules and processes. Additionally, proficiency in data analysis using tools like Excel, documentation and reporting skills, and smooth communication skills with stakeholders.
• English communication skills with global teams (desirable)

Location

• Japan

Work Type

• Full-time

Experience Level

• 10+ years

Benefits

• Special incentives for those with experience in the air conditioning industry (eligibility criteria will be explained during the recruitment process)

About the Company

• From August 1, 2025, Bosch Home Comfort Group acquired 100% of the Johnson Controls-Hitachi Air Conditioning joint venture, including the 60% stake owned by Johnson Controls International plc and the 40% stake owned by Hitachi Global Life Solutions, Inc.
• With this transaction, Bosch Home Comfort Group is a trademark licensee of Hitachi, Ltd.