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About the Role
Lead the strategy, performance, and evolution of the Vodafone Postpaid Mobile portfolio, delivering customer, revenue, and profitability objectives through effective pricing, proposition development, customer experience management, and cross-functional leadership.
Responsibilities
- Own the Postpaid P&L and delivery of annual business targets.
- Develop and lead an integrated business plan for Postpaid.
- Balance growth, revenue, margin, and customer outcomes.
- Identify risks and opportunities and lead corrective action when required.
- Define the future direction of the Postpaid business.
- Identify emerging customer, technology, and market trends.
- Develop multi-year growth strategies and strategic investment priorities.
- Shape the evolution of the portfolio to support long-term growth.
- Own pricing strategy and value architecture for the Postpaid portfolio.
- Determine pricing, promotional, and investment priorities.
- Ensure commercial decisions maximize long-term customer and business value.
- Oversee commercial performance, forecasting, and investment allocation.
- Own the strategic direction of the Postpaid portfolio.
- Define portfolio priorities and proposition strategy.
- Ensure the portfolio remains competitive, differentiated, and commercially sustainable.
- Ensure a strong pipeline of proposition and customer experience initiatives.
- Oversee development, launch, and lifecycle management of propositions.
- Drive accountability for launch execution and benefits realization.
- Champion the end-to-end Postpaid customer experience.
- Ensure customer insights inform proposition, pricing, and roadmap decisions.
- Lead and develop Product and Commercial teams.
- Align Product, CLM, Marketing, Retail, Digital, Devices, Finance, and Technology around shared outcomes.
- Influence decision-making across the company.
Requirements
- Telecommunications industry experience.
- Proven leadership of a significant consumer business, portfolio, or P&L.
- Experience developing and delivering business strategies that achieve customer, revenue, and profitability growth.
- Experience leading product, proposition, or commercial teams in a complex consumer environment.
- Demonstrated success developing, launching, and managing products, propositions, or commercial initiatives.
- Experience defining pricing strategies and making commercial investment decisions.
- Experience building, leading, and developing high-performing teams.
Skills
- Product and proposition management.
- Pricing strategy and commercial economics.
- Customer lifecycle management including acquisition, retention, and value growth.
- Customer segmentation and customer insight.
- Business planning, forecasting, and P&L management.
- Go-to-market and product launch disciplines.
- Customer experience design and optimisation.
Location
- Barangaroo
Work Type
- Hybrid
Benefits
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ – Access to a free mobile plan
- ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
About the Company
- TPG Telecom is all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background.
- TPG Telecom acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
Equal Opportunity
- Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us!