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About the Role
You will be working from one of our supported services providing support to our customers in a variety of ways, such as connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits, or assisting them in moving to a more permanent home. Your role will be to help boost their confidence and support them on their journey as they rebuild their lives. This role involves record-keeping and administrative tasks, and while it can be tough at times, it is also incredibly rewarding. You will need to be resilient, empathetic, and able to maintain professional boundaries.
Responsibilities
- Lead on co-producing bespoke support and move-on plans, involving key stakeholders where appropriate.
- Organize and carry out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
- Engage customers to meet agreed outcomes and develop life skills.
- Assist customers with day-to-day support and tenancy-related matters.
- Identify and promote opportunities for employment, education, and training, and support customers to remove barriers to accessing these opportunities.
- Signpost customers to appropriate external support services, including interventions such as food banks and other community resources.
- Support customers to be ‘tenancy ready’ to enable successful move on.
- Support customers to be financially independent through budgeting plans and maximizing income.
- Support and monitor customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
- Empower customers to move towards self-management of their medication by following the medication procedure.
- Lead on support initiatives including Group Work.
- Ensure the safety of customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
- Record and update clear, factual, accurate, strengths-based customer information on the local or appropriate digital platform.
- Facilitate the referral process into the service and assess potential new customers.
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns.
- Clean and prepare rooms as appropriate.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
- Develop and maintain local partnerships to provide a holistic range of support for customers.
- Carry out day-to-day administration and operational duties.
- Work flexible hours to meet customer and business needs, which may not include normal office hours.
- Travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times, carrying out all duties within Riverside’s Policy and Procedure framework.
- Deliver role in line with Riverside company values.
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development.
- Undertake additional duties and responsibilities in consultation with your Line Manager.
Requirements
- Experience of working with vulnerable people.
- Experience of delivering structured support and risk management.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
- Ability to plan, prioritise, organise tasks to achieve results.
- Maintain levels of confidentiality at all times.
- Commitment to equal opportunities and promotion of non-discriminatory practices.
Skills
- Team player with a caring and empathetic nature with a resilient, can-do attitude.
- Understanding of supporting vulnerable people.
- Competent administrative and IT skills.
- Ability to plan, prioritise, organise tasks to achieve results.
- Knowledge of Psychological or Trauma Informed approaches to support (Desirable).
- Experience of working in challenging environments (Desirable).
- Knowledge of current benefit systems (Desirable).
- Experience of working in a care and support environment (Desirable).
Location
- Arlington, London
Work Type
- Permanent
- Full-time
- Rota basis across 7 days
Experience Level
- Recruit to potential not just on skills and experience
Salary/Compensations
- £29713.46 per annum
Benefits
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
About the Company
- Riverside is a housing association with a difference – enhancing the everyday for all our customers.
- For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
- We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
- Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
- Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent.
- We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
- We have plans to build over 15,000 affordable homes over the next decade.
Equal Opportunity
- We are inclusive. At Riverside, we value diversity in all its forms.
- We foster a workplace where all individuals are respected, empowered, and heard.
- Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
- Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
- If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.