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About the Role
Seeking a responsible, service-oriented individual to serve as the after-hours contact and assist the Inn Manager. In exchange for free rent, the candidate will carry the inn's emergency mobile phone and respond to guest emergencies and urgent requests. This role also includes paid front desk shifts during regular operating hours.
Responsibilities
- Carry and monitor the inn's emergency mobile phone during assigned on-call shifts.
- Respond promptly to guest emergencies, urgent maintenance issues, and after-hours guest needs.
- Assess situations and determine appropriate action or escalation.
- Coordinate with management, maintenance vendors, or emergency services when necessary.
- Handle guest concerns professionally and calmly.
- Maintain detailed records of significant incidents and guest interactions.
- Help ensure the safety, security, and comfort of guests and property.
- Provide front desk coverage during scheduled shifts.
- Check guests in and out.
- Answer phones and respond to guest inquiries.
- Make reservations and process payments.
- Assist with guest requests and recommendations.
- Support daily operations and administrative tasks.
- Maintain a welcoming and professional guest experience.
Requirements
- Reliable, mature, and highly responsible.
- Excellent customer service and communication skills.
- Comfortable handling emergency situations and making sound decisions independently.
- Ability to remain calm under pressure.
- Strong problem-solving abilities.
- Basic computer proficiency.
- Ability to live on-site and respond promptly during assigned on-call periods.
Skills
- Hospitality experience preferred
- Customer service experience preferred
- Front desk experience preferred
- Residential experience preferred
- Property management experience preferred
Location
- On-site
Work Type
- On-site
- Part-time
Experience Level
- Previous hospitality, customer service, front desk, residential, or property management experience preferred.
Salary/Compensations
- Free rent for an unfurnished bedroom with private bathroom.
- Access to shared common living spaces, kitchen, and laundry.
- $25/hr for 5-15 hours per week of front desk work.
Benefits
- Free rent
- Access to shared common living spaces, kitchen, and laundry.
- Opportunity to gain hospitality and hotel operations experience.
About the Company
- The inn is a hospitality business seeking to provide a safe and comfortable environment for its guests.