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About the Role
We are seeking an energetic, friendly, and reliable Customer Service Representative / Play Attendant to join our Play Café team! In this role, you will be the welcoming face of our café, interacting with parents, caregivers, and children to ensure a safe, clean, and delightful experience. You will welcome families, assist with entry check-ins, manage café/snack ordering, assist with party bookings, maintain a clean and safe play area, and resolve customer inquiries with warmth and patience. The ideal candidate loves working in a family-centered environment, excels under busy pressure, and brings a positive, helpful attitude every day.
Responsibilities
- Warmly greet incoming families, process admissions/play passes, assist with check-in, and ensure all entry waivers are completed.
- Answer in-person, phone, and email inquiries regarding play sessions, party packages, café menu offerings, policies, and memberships.
- Monitor the play area to ensure safety rules are followed, maintaining a safe, inclusive, and fun environment for young children and parents.
- Frequently sanitize toys, play equipment, tables, and high-touch surfaces according to hygiene standards.
- Take food and beverage orders, operate the Point-of-Sale (POS) system accurately, serve light snacks/drinks, and keep the counter and seating area clean.
- Assist with setting up, hosting, and cleaning up for birthday parties and special family events.
- Document customer inquiries/complaints, report equipment or facility maintenance needs, and communicate constructive feedback to management.
- Participate in team meetings and training sessions to stay updated on café safety guidelines, menu updates, and customer service best practices.
Requirements
- High school diploma or GED equivalent (preferred).
- Previous experience in customer service, hospitality, retail, childcare, or a play space environment is preferred.
- Comfortable using POS systems, computers, and basic customer scheduling/management software.
- Excellent verbal communication and interpersonal skills with both adults and young children.
- Strong active listening skills and a patient, calm demeanor under pressure during peak play hours.
- High attention to detail regarding cleanliness, sanitation, and safety standards.
- Highly organized with strong time management skills and the ability to multitask in a vibrant environment.
- CPR/First Aid certification is a plus (or willingness to obtain certification).
Skills
- Customer Service
- Hospitality
- Retail
- Childcare
- POS systems
- Computer proficiency
- Customer scheduling/management software
- Verbal communication
- Interpersonal skills
- Active listening
- Time management
- Multitasking
Education Level
- High school diploma or GED equivalent (preferred)
Benefits
- Flexible schedule
- Free food & snacks
- Free uniforms
- Training & development
- Wellness resources
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities