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About the Role
Ensure customers are highly satisfied with Motorola Solutions’ Noggin software implementations, maximize value from Noggin’s products and services, and maintain subscriptions to Noggin’s software and ongoing professional services. This role involves working with 3-4 customers at a time to gather requirements, design solutions, and configure them according to client needs.
Responsibilities
- Apply requirements gathering techniques to determine customer requirements.
- Lead requirements gathering workshops for medium to large stakeholder groups.
- Guide customers through Noggin Solutions to capture customization changes.
- Assist customers in adopting best practice template work package solutions.
- Devise solution design approaches to configure the system to meet functional requirements.
- Create solution change registers and custom solution design documentation.
- Document and assign configuration tasks to Configuration Analysts.
- Configure all components of the system to construct entire sites.
- Conduct system functional testing using test cases and test scripts.
- Prepare complete test plans, including writing test cases and test scripts.
- Support customer defect remediation activities.
- Deliver comprehensive product demonstrations showcasing entire system functionality.
- Deliver standard or tailored product training to customers.
- Advise customers on configuration design and conduct configuration reviews.
- Create customer-facing user guides and training materials.
- Adhere to the Noggin project methodology and guide Configuration Analysts.
- Develop and maintain deep product and solution knowledge.
- Analyze customer requirements and devise solutions, including custom configuration.
- Configure solutions or coordinate Configuration Analysts to do so.
- Provide compelling presentations and demonstrations of Noggin’s products.
- Act as the product expert in customer and partner meetings.
- Assist with the scoping of implementations, including work breakdowns and estimations.
- Act as a first escalation point for troubleshooting post-project production issues.
- Coach junior team members and assist new starters.
- Conduct internal peer reviews of project work for junior resources.
- Develop knowledge base articles and share lessons learned.
- Accurately log time and achieve specified billable utilization of 75%.
Requirements
- Bachelor’s degree in business, commerce, information technology, computer science, or equivalent qualifications or experience.
- Minimum of 3 years commercial experience in business or software analysis, SAAS, or other software implementation.
- Demonstrated experience in requirements gathering and analysis.
- Demonstrated experience in designing solutions for SAAS or other software implementation.
- Demonstrated experience working within project teams in a software development context.
- Demonstrated experience in web-based software design and usability.
- Demonstrated experience in product analysis for software products.
- Demonstrated experience with risk, crisis, incident, or emergency management systems.
- Eligible and willing to obtain Security Clearance.
Skills
- AI/machine learning technologies (strongly preferred)
- Business analysis
- Software implementation
- SAAS
- Configuration
- Integration
- Data migration
- Training
- Product demonstrations
- Product training
- Project methodology
- Product expertise
- Solution design
- System configuration
- System functional testing
- Test plan creation
- Test case writing
- Test script writing
- Defect remediation
- Customer support troubleshooting
- Knowledge base article development
- Lessons learned documentation
Location
- Australia
Work Type
- Remote
- Experienced
- Full-time
Experience Level
- 3+ years of experience
Education Level
- Bachelor’s degree
About the Company
- Motorola Solutions is a global community focused on helping keep people safer everywhere by building and connecting technologies.
- Their solutions foster collaboration critical for safer communities, schools, hospitals, businesses, and nations.
- They have a people-first and community-focused culture, empowering employees to be their authentic selves and do their best work.
Equal Opportunity
- Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.