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About the Role
This leadership position requires operating at a high level while staying deeply connected to the member experience and gym culture. The role involves overseeing daily operations, supporting team members, improving systems, and ensuring every member interaction reflects Breuckelen Athletic's values. The ideal candidate is a calm problem solver, highly organized, emotionally intelligent, and invested in creating a world-class member experience, comfortable leading teams, solving operational challenges, and contributing to business growth.
Responsibilities
- Help lead daily operations across the facility.
- Support hiring, onboarding, scheduling, and development of member experience staff.
- Create clear expectations, accountability, and consistency across shifts and systems.
- Act as a leadership presence during peak operational hours.
- Help build a team culture rooted in professionalism, empathy, ownership, and hospitality.
- Coach staff through challenges and difficult member situations with maturity and composure.
- Ensure the gym operates smoothly, efficiently, and at a consistently high standard.
- Identify operational gaps and proactively solve problems before they become larger issues.
- Improve workflows, SOPs, communication systems, and operational processes.
- Oversee facility presentation, organization, maintenance coordination, and inventory systems.
- Partner with leadership on operational planning, reporting, and execution.
- Help manage vendors, operational technology, and facility logistics.
- Set the standard for hospitality and member interaction.
- Build strong relationships with members and contribute to the overall community experience.
- Handle escalated member concerns with professionalism and empathy.
- Ensure every touchpoint, from tours to daily interactions, reflects the Breuckelen Athletic brand.
- Work closely with coaches and staff to create a seamless experience across training, recovery, and operations.
- Support retention, member engagement, and operational growth initiatives.
- Assist with events, partnerships, and community activations.
- Contribute ideas that improve operational efficiency and member satisfaction.
- Help ownership execute on larger business priorities and projects.
- Serve as a reliable second-in-command capable of helping drive the business forward.
Requirements
- Strong leadership instincts and a high level of personal accountability.
- Exceptional communication and interpersonal skills.
- Calm under pressure and solution-oriented.
- Highly organized with strong attention to detail.
- Ability to lead people while maintaining warmth and empathy.
- Comfortable balancing strategic thinking with hands-on execution.
- Passion for fitness, wellness, hospitality, and community-building.
- Experience in operations, hospitality, fitness, wellness, or customer experience leadership preferred.
- Experience managing teams and improving systems is a major plus.
- Someone who genuinely cares about creating an exceptional environment for both members and staff.
- At least 3-5 years of experience in hospitality, high-end fitness and/or related high-end client facing industry is preferred.
- At least 1-3 years of management experience is preferred.
- Applications without all materials will not be considered.
Skills
- Leadership
- Operations Management
- Member Experience
- Team Leadership
- Problem Solving
- Communication
- Interpersonal Skills
- Organization
- Attention to Detail
- Empathy
- Strategic Thinking
- Hands-on Execution
- Hospitality
- Fitness
- Wellness
- Community Building
Location
- Gowanus/Carroll Gardens, Brooklyn
Work Type
- Full-time
Experience Level
- 3-5 years in hospitality, high-end fitness, or client-facing industry
- 1-3 years management experience
Education Level
- Degree in hospitality, communications, exercise or comparable field required
Salary/Compensations
- Highly competitive compensation
Benefits
- Health, dental, vision benefits and 401k
- Paid vacation and sick time
- Complimentary gym membership
- Continuing education and professional development support
- Leadership growth opportunities
About the Company
- Breuckelen Athletic is a premier strength and recovery facility based in Gowanus/Carroll Gardens, Brooklyn.
- We care about coaching, hospitality, consistency, and creating an environment where people genuinely want to spend time.
- We are not driven by trends, social media, or quick fixes.
- We believe great operations create great experiences. The details matter. The energy matters. The people matter most.