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About the Role

The Director, Member Success, Academic, plays a key role in supporting E3n member schools and organizations in effectively using the organization's achievement assessments, student well-being tools, data resources, and professional learning offerings. This role manages relationships with a portfolio of member schools and helps ensure members experience meaningful value from their engagement with E3n, serving as a trusted partner to academic leaders.

Responsibilities

Serve as the primary relationship manager for a portfolio of member schools.
Build and maintain trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams.
Act as a strategic partner, helping schools maximize the value of E3n's products and services.
Develop a deep understanding of each member's goals, priorities, and challenges while identifying opportunities to strengthen engagement and long-term partnership.
Support onboarding of new members to ensure successful implementation of E3n's achievement assessments and related products and services.
Guide schools through effective use of assessment and student well-being tools, reporting platforms, and professional learning opportunities.
Facilitate ongoing engagement through regular member conversations focused on adoption, utilization, and member success.
Support opportunities to expand member engagement, including Associate-to-Full membership growth and additional product utilization as appropriate.
Partner with internal teams to respond to member questions and support requests in a timely manner.
Help schools interpret assessment results and connect insights to instructional planning and student success.
Coordinate with Product, Research, Professional Learning, and Platform teams to resolve member questions and improve the overall experience.
Ensure members receive practical guidance and resources that help them confidently leverage E3n's products and services.
Monitor engagement across an assigned portfolio and identify opportunities to strengthen member success and retention.
Gather feedback from member schools and share insights to improve E3n's products, services, and member experience.
Identify emerging trends, challenges, and opportunities across member schools and communicate those insights internally.
Maintain accurate records and timely Salesforce records by documenting member interactions, engagement, opportunities, and support activities.
Monitor product utilization and proactively identify opportunities to deepen engagement.
Partner with colleagues across Membership, Product, Research, Professional Learning, Growth, and Platform teams to deliver an exceptional member experience.
Contribute member insights that inform future products, services, research, and programming.
Support broader Member Success initiatives and organizational priorities.
Identify opportunities for product expansion or additional member engagement and collaborate with appropriate internal partners to support growth.
Represent E3n through conferences, webinars, workshops, and member-facing events.
Facilitate professional learning opportunities and discussions focused on assessment, instructional improvement, and student success.
Build relationships with prospective and existing member schools while representing the organization's mission and expertise.

Requirements

Bachelor's degree or equivalent practical experience.
9-12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management.
Experience working with schools, educators, or education-focused organizations.
Experience working within independent or private schools.
Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives.
Background in teaching, curriculum development and planning, academic leadership, or educational assessment.
Experience presenting to professional audiences or facilitating workshops for educators and school leaders.
Experience in independent school admissions or enrollment management is a plus, particularly for candidates who also bring strong academic, teaching, or instructional leadership experience.

Skills

Relationship management
Consultative communication
Presenting to professional audiences
Facilitating thoughtful conversations around assessment data and instructional improvement
Managing multiple member relationships
Assessment data interpretation
Instructional improvement
Salesforce record keeping

Location

United States

Work Type

Fully remote
Periodic travel (approximately 25-30%)

Experience Level

9-12+ years of experience

Education Level

Bachelor's degree or equivalent practical experience

About the Company

E3n is a not-for-profit, member-based organization serving independent schools, educators, students, and families across the full student lifecycle.
Formed through the merger of the former Educational Records Bureau (ERB) and the Enrollment Management Association (EMA), E3n builds on nearly a century of collective expertise in assessment, enrollment, and student development.
E3n exists to deepen school impact and advance whole-student growth by uniting academic and enrollment leadership around shared, data-driven insights.
E3n provides comprehensive assessments, professional tools, conferences, and analytics that help independent schools demonstrate their value and support student success from pre-enrollment through graduation—extending beyond academic performance to include student well-being, sense of belonging, and social-emotional development.
At E3n, you’ll join a mission-driven organization formed through the unification of two respected leaders in independent education.
We’re building something new—bringing together enrollment and academic perspectives to create deeper insight, stronger institutions, and better outcomes for students from pre-enrollment through graduation.
Purpose with impact. Our work directly supports educators, school leaders, and families nationwide.
Smart, thoughtful colleagues. You’ll work alongside people who care deeply about education, ask good questions, and value collaboration, clarity, and integrity.
Whole-person thinking. We strive to support employees as whole people—recognizing that strong work is sustained by balance, trust, and belonging.
Growth during a moment of transformation. E3n is actively evolving. That means opportunities to shape systems, influence direction, and grow alongside an organization defining its future.
Values-driven, data-informed. We balance heart and rigor—grounding our work in evidence while staying anchored in empathy, equity, and real-world impact.

Equal Opportunity

E3n is an equal opportunity employer committed to building a diverse, inclusive, and welcoming workplace.
We believe our work is stronger when people of different backgrounds, identities, and experiences come together.
We do not discriminate based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.