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About the Role

Sprinklr is seeking experienced project managers to join our Professional Services Team. You will support customers through their Sprinklr journey, working with a team of consultants, solutions designers, and analytics experts to ensure successful implementation and value realization from the Sprinklr platform.

Responsibilities

Own and manage a portfolio of 5-7 accounts, controlling project scope, change control, risks, issues, and mitigation plans.
Partner with consulting teams, leaders, and other internal departments to coordinate and drive delivery.
Ensure overall program effectiveness while running individual projects on schedule and within budget.
Develop and maintain relationships with key client and internal stakeholders and executives.
Develop knowledge of Sprinklr platform components and module synergies to create realistic project plans and high-level solutions.
Ensure accurate project/program reporting and forecasting to all stakeholders.
Manage client service expectations and briefs to drive successful, measurable client outcomes.
Set the tone for the team, striving for quality and excellence in all delivery aspects.
Provide weekly project status and burn reports to relevant stakeholders.
Maintain awareness of the current industry environment to identify opportunities for client solutions.

Requirements

Extensive client management experience collaborating with business owners and executive-level clients.
Experience managing projects in IT, SaaS, Social, or Software environments.
Experience working with multi-geo, multicultural delivery teams.
Experience managing large-scale projects and leading multi-organizational initiatives.
Ability to identify and resolve issues, manage risk, develop detailed work plans, perform resource allocations, and run team meetings.
Demonstrated ability to assume a leadership role in managing project, departmental, and enterprise risks.
Strong influencing, negotiation, and mediation skills.
Ability to motivate and focus people resources without direct reporting relationships.
Proven mentoring, supervisory, and team-building skills.
Ability to resolve problems with keen instincts and organizational experience.
Strong knowledge of software development life cycles, web technologies, and web development processes.
Strong verbal and written communication skills.
Experience in Agile project management is a plus.
Certification in Project Management (Prince2, PMP, SCRUM, etc.).
Experience in CCaaS delivery/rollout.

Skills

Client management
Project management
IT
SaaS
Social
Software
Multi-geo delivery
Multicultural delivery
Risk management
Issue resolution
Work plan development
Resource allocation
Team leadership
Influencing
Negotiation
Mediation
Mentoring
Supervision
Team building
Problem-solving
Software development life cycles
Web technologies
Web development processes
Agile project management
CCaaS delivery
CCaaS rollout

Benefits

Voluntary healthcare coverage (where applicable).
Paid time off.
Open Mentoring Program.

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
Sprinklr combines human instinct with AI to help brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
The unified platform offers solutions for social media management, marketing, advertising, customer feedback, and omnichannel contact center management.
1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr.
Founded in 2009 to solve enterprise complexity that separated brands from customers.
Vision to unify fragmented teams, tools, and data to help organizations build deeper connections with their customers.
Offers four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Aims to lead a new category of enterprise software: Unified-CXM.
Empowers companies to deliver next-generation, unified engagement journeys.
Creates a culture of customer obsession, with trust, teamwork, and accountability.
Believes in a single unified platform for exceptional customer experiences.
The platform is built with an operating system approach on a single codebase, enabling seamless integration.
The company is creating a no-compromise, unified approach to better customer experiences for leading enterprise brands.

Equal Opportunity

Sprinklr is committed to ensuring every employee feels they belong and operate in a collaborative environment.
Believes every employee matters and should be respected and heard.
Believes the company is stronger when everyone belongs, leading to greater innovation, creativity, and success.
Sprinklr is a proud equal-opportunity workplace.
Complies with all applicable federal, state, and local fair employment practices laws.
Committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process.