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About the Role
Oversee the hotel’s overnight operation and take full responsibility as Duty Manager. Provide visible leadership and motivation to associates while maintaining Rosewood’s high standards of service and hospitality. Ensure operational tasks are completed accurately, guest needs are handled with care, and the hotel is fully prepared for the following day.
Responsibilities
- Oversee Reception and the wider hotel operation throughout the night, coordinating responsibilities and supporting departments with any operational challenges.
- Take full responsibility as Duty Manager, responding to incidents and guest concerns promptly while ensuring every matter is recorded and followed through appropriately.
- Deliver personal and attentive service, responding to guest requests with care and proactively identifying opportunities to create Moments of Magic.
- Complete night audit and cashiering responsibilities accurately, ensuring closing reports, receipts and designated cashier reports are balanced and secured.
- Manage overnight arrivals, no-shows, room allocations and hotel inventory while ensuring preparations for the morning shift are completed to the required standard.
- Lead, support and train the night team, reinforcing LQA, Forbes and Rosewood standards while providing clear and thorough operational handovers.
Requirements
- Passionate about hospitality and take pride in delivering personal, attentive and memorable guest experiences.
- Confident and composed leader who can take responsibility for the hotel operation and make sound decisions throughout the night.
- Strong knowledge of Front Office operations, including night audit, cashiering, arrivals, room inventory and guest profiling.
- Communicate clearly and professionally, ensuring associates and relevant departments remain informed through accurate reports and handovers.
- Approach guest concerns and operational challenges creatively, proactively and with genuine care.
- Organised and attentive to detail, with the ability to manage multiple priorities while maintaining high service and brand standards.
- Must be eligible to live and work in the UK.
Skills
- Front Office operations
- Night audit
- Cashiering
- Arrivals management
- Room inventory management
- Guest profiling
- Leadership
- Communication
- Problem-solving
- Attention to detail
Location
- London
- United Kingdom
Work Type
- Full-time
- Permanent
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Discounts on Food & Beverage
- Company pension scheme and life assurance
- Enhanced sick pay policy
- 12 complimentary room nights per year and F&B discount worldwide
- Up to 16 weeks paid parental leave
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
About the Company
- Rosewood Hotel Group is driven to create a future where people and place enrich one another.
- Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence.
- Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator.
- The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar.
- It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.
Equal Opportunity
- At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.
- We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.