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About the Role
Provides strategic technical leadership for the design, development, integration, and ongoing operation of ServiceNow platforms. Partners with stakeholders to deliver robust, scalable ServiceNow solutions that streamline workflows, improve service delivery, and meet rigorous confidentiality and compliance standards. Demands deep expertise in ServiceNow architecture, strong consulting abilities, and the capacity to translate complex business requirements into elegant, automated solutions.
Responsibilities
- Provide on-site and remote escalation support in a 24/7/365 environment.
- Define, document, and evolve the Firm’s ServiceNow architecture, ensuring alignment with enterprise standards, security policies, and business objectives.
- Lead end‑to‑end design, configuration, and deployment of ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.), including custom applications, integrations, and workflow automations.
- Design and implement secure integrations between ServiceNow and legacy systems using REST/SOAP APIs, MID Server, and Integration Hub.
- Establish and enforce best practices for change management, release management, and configuration control within the ServiceNow ecosystem.
- Monitor platform health, conduct capacity planning, and proactively resolve performance bottlenecks to guarantee 24/7/365 availability for critical legal and business services.
- Partner with legal practice groups, security, infrastructure, and support teams to gather requirements, translate them into functional specifications, and ensure successful delivery.
- Produce comprehensive architecture diagrams, solution designs, configuration guides, and compliance reports; maintain accurate records in the firm’s ticketing and change management system.
- Identify gaps in existing ServiceNow processes, propose enhancements, and drive adoption of new platform capabilities.
Requirements
- Deep hands‑on experience designing, configuring, and administering ServiceNow platforms.
- Strong background integrating ServiceNow with enterprise tools.
- Skilled in Flow Designer, IntegrationHub, and PowerShell/CLI automation for cross‑platform orchestration.
- Solid understanding of networking, DNS/DHCP, PKI, and cloud/on‑premise hybrid environments.
- Ability to lead complex, time‑critical implementations, manage dependencies across multiple groups, and communicate status to senior leadership.
- Excellent written and verbal skills; capable of translating technical concepts for both technical and non‑technical audiences.
- Collaborative mindset; willing to share knowledge, successes, and lessons learned across the organization.
- Understanding of data sensitivity in a law‑firm context and commitment to maintaining confidentiality, integrity, and availability of Firm systems.
- Strong problem‑solving abilities, independent judgment, and meticulous attention to detail.
- Minimum 5 years of experience architecting, implementing, and managing ServiceNow solutions in a large‑scale enterprise environment.
- IT experience focused on desktop management and legal applications management.
- Law Firm experience preferred.
- Project Management experience (PMP, Agile, Scrum) is a plus.
Skills
- ServiceNow architecture
- ServiceNow platforms
- ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps)
- Custom applications
- Integrations
- Workflow automations
- REST/SOAP APIs
- MID Server
- Integration Hub
- Change management
- Release management
- Configuration control
- Platform health monitoring
- Capacity planning
- ServiceNow scripting (JavaScript, GlideRecord, UI Policies, Business Rules)
- Building custom applications, UI pages, and widgets
- Enterprise tools integration (Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper‑V, legal applications like iManage, CarpeDiem, Litera)
- Flow Designer
- PowerShell/CLI automation
- Networking
- DNS/DHCP
- PKI
- Cloud/on‑premise hybrid environments
- Communication
- Collaboration
- Problem-solving
- Attention to detail
Location
- On-site
- Remote
Work Type
- Full-time
Experience Level
- Minimum 5 years of experience architecting, implementing, and managing ServiceNow solutions in a large‑scale enterprise environment.
Education Level
- Bachelor’s degree in computer science and/or Information Systems or equivalent experience required.
Salary/Compensations
- $140,000 - $150,000
Benefits
- Competitive compensation and benefits
About the Company
- Wachtell, Lipton, Rosen & Katz provides competitive compensation and benefits to its employees, ensuring that we attract and retain the most talented individuals.