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About the Role
This role supports a distributed device management infrastructure for a leading SaaS analytics platform. You will manage hundreds of consumer devices across global data centers, focusing on hardware/software operations and data collection.
Responsibilities
- Maintain a fleet of over 400 consumer devices in operational condition through coding and repair.
- Perform physical device management and troubleshooting at two West London data centers.
- Conduct weekly on-site visits to data centers.
- Manage device deployment, installation, and hardware integration.
- Perform hands-on technical work, including disassembling devices and integrating specialized capture hardware.
- Add new devices to the fleet.
- Develop and maintain software.
- Undertake individual project work, approximately 20% of time.
- Engage in research and development tasks, such as duplicating Bluetooth remotes and troubleshooting device behavior.
- Solve emerging issues caused by device software updates or technical challenges.
Requirements
- Must have a 50/50 balance of hardware expertise and software programming knowledge.
- Ability to code and script command lines.
- Proficient programming skills in Python, Javascript/Typescript, or Shell.
- Hands-on troubleshooting and problem-solving ability.
- Ability to work independently and think critically without constant guidance.
- Experience with consumer electronics or embedded systems is preferred.
- Curiosity and drive to understand problems deeply and explore solutions.
- Initiative and proactive mindset to identify and solve issues independently.
- Innovation/R&D capability to tackle novel problems with limited guidance.
- Willingness to learn and adapt to unfamiliar systems.
- Experience with Bluetooth, IoT, or consumer device management is a plus.
Skills
- Python
- Javascript/Typescript
- Shell
- Hardware expertise
- Software programming
- Command line scripting
- Troubleshooting
- Problem-solving
- Consumer electronics
- Embedded systems
- Bluetooth
- IoT
- Device management
Location
- London
- West London
Work Type
- Hybrid
- Permanent
- Remote-first with mandatory on-site requirements
Experience Level
- 3 years minimum experience
Salary/Compensations
- up to 55k depending on experience
Benefits
- Permanent role
About the Company
- A leading end-to-end SaaS analytics platform.
- Empowers media and entertainment clients to audit and optimize content, apps, and channel placements.
- Operates across connected devices in over 25 countries.
- Provides visibility into content appearance, placement, and performance.
- Enables smarter commercial decisions, operational efficiency, and better outcomes for clients.