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About the Role
Implementation Engineer for ERP integrations to help customers connect their ERP systems (Eclipse, P21, Infor) with Canals. This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem.
Responsibilities
- Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials.
- Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
- Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
- Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
- Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
- Participate in customer onboarding and go-live calls as the technical owner of the integration process.
- Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
- Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
- Occasionally cover on support (Zendesk) as needed.
Requirements
- Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company.
- Excitement to work directly with customers, managing implementations and troubleshooting integration issues.
- Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
- Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth.
- Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users.
- Excellent organization and project management abilities.
- Comfort working in a fast-moving, fully remote environment with high ownership.
- English proficiency required; Spanish or Portuguese a plus.
Skills
- APIs
- REST endpoints
- Authentication methods
- JSON payloads
- ERP systems (Eclipse, P21, Infor)
- Technical communication
- Organization
- Project management
- Zendesk
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 2-4 years
About the Company
- Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.
- Customers are companies responsible for moving materials that power the real economy (electrical supplies, plumbing products, roofing materials, HVAC equipment, etc.).
- Profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America.
- Focus on building great products, hiring exceptional people, and creating an environment where talented individuals can do their best work.
- Building software that solves real problems for an industry that keeps the world running.
- Found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact.
- Invest heavily in hiring, development, and creating an environment where talented individuals can do their best work.
- Work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun.
- Values ownership, transparency, and continuous improvement.
- Remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.
Equal Opportunity
- Canals.ai is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.