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About the Role
As a Customer Success Manager for Strategic Accounts, you will build relationships with key customers, drive business impact, and identify growth opportunities. You will combine analytical thinking, commercial acumen, and technical curiosity to solve complex business challenges and help customers maximize the value of our technology, exploring new ways of working and unlocking innovation.
Responsibilities
- Build and maintain strong relationships with executives and key decision-makers within assigned strategic accounts.
- Develop comprehensive account strategies and present them through executive-level presentations and business reviews.
- Conduct in-depth analysis of customer usage patterns and business metrics.
- Create compelling presentations that demonstrate value realization and business impact, translating technical thinkcell features into clear business benefits.
- Proactively monitor customer health through data analysis.
- Develop and present expansion strategies, including up-sell and cross-sell opportunities, supported by thorough business cases and professional presentations.
- Design and deliver executive-level workshops and training sessions.
- Create professional presentation materials that position our solutions within broader industry trends and best practices.
- Produce executive-level reports and dashboards that provide clear insights into customer performance and business outcomes.
Requirements
- 2+ years in management consulting, strategy consulting, or similar analytical roles, OR 5+ years in customer success/account management or product management with demonstrated experience in strategic account management.
- Outstanding written and verbal communication skills in both English and German.
- Proven ability to simplify complex concepts, develop compelling business narratives, and present confidently to senior stakeholders.
- Genuine interest in technology, software, and AI.
- Demonstrated ability to rapidly understand new technical concepts and apply knowledge to business challenges.
- Proven ability to build trust with senior executives and cross-functional stakeholders.
- Strong business acumen to identify opportunities that drive customer value and commercial growth.
- Advanced proficiency in Microsoft PowerPoint with ability to create executive-ready presentations.
- Advanced proficiency in Microsoft Excel for data analysis and reporting.
- Prior experience with thinkcell is recommended.
- Familiarity with SaaS/Software products or technical solution architectures.
- Results-oriented with strong sense of ownership and accountability.
- Analytical mindset with ability to synthesize complex data into actionable insights.
- Comfortable with C-level stakeholder interactions.
- Adaptable and thriving in fast-paced environments with changing requirements.
- Customer-centric with passion for delivering exceptional experiences.
Skills
- Microsoft PowerPoint
- Microsoft Excel
- SaaS/Software products
- Technical solution architectures
- Strategic Account Management
- Business Analysis
- Value Demonstration
- Retention & Growth Strategies
- Thought-Leadership
- Enablement
- Reporting
- Documentation
Location
- Berlin
Work Type
- Full-time
Experience Level
- 2+ years
- 5+ years
About the Company
- thinkcell creates powerful software solutions that help professionals be more efficient and productive.
- Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease.
- Our dynamic, international team values creativity, collaboration, and technical excellence.
- We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises.
- With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence.
- thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth.
Equal Opportunity
- We encourage applicants from all backgrounds to apply.